Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya

Cecilia Oyugi, José Abdelnour-Nocera, Torkil Clemmensen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to develop a theoretical framework, which in turn was used to scaffold a usability evaluation method 'Harambee', depicting working together during the evaluation exercise. The 'Harambee' and Retrospective Protocol methods were implemented and usability results compared. The quality of the farmers' usability results consistently improved with the 'Harambee' method but not so with the young professionals. Despite being from the same culture-group, the effect of culture on quality of usability results seems to differ among high-end and low-end users. Consequently, when adapting UEMs, there is a need to go beyond the national cultural level and focus on the user-type too.
    The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to develop a theoretical framework, which in turn was used to scaffold a usability evaluation method 'Harambee', depicting working together during the evaluation exercise. The 'Harambee' and Retrospective Protocol methods were implemented and usability results compared. The quality of the farmers' usability results consistently improved with the 'Harambee' method but not so with the young professionals. Despite being from the same culture-group, the effect of culture on quality of usability results seems to differ among high-end and low-end users. Consequently, when adapting UEMs, there is a need to go beyond the national cultural level and focus on the user-type too.
    LanguageEnglish
    Title of host publicationNordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction : Fun, Fast, Foundational
    EditorsThomas Olsson, Ebba Hvannberg
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery
    DateOct 2014
    Pages179-188
    ISBN (Print)9781450325424
    DOIs
    StatePublished - Oct 2014
    EventThe 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational - Helsinki, Finland
    Duration: 26 Oct 201430 Oct 2014
    Conference number: 8
    http://nordichi2014.org/

    Conference

    ConferenceThe 8th Nordic Conference on Human-Computer Interaction
    Number8
    CountryFinland
    CityHelsinki
    Period26/10/201430/10/2014
    Internet address

    Keywords

      Cite this

      Oyugi, C., Abdelnour-Nocera, J., & Clemmensen, T. (2014). Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya. In T. Olsson, & E. Hvannberg (Eds.), NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational (pp. 179-188). New York: Association for Computing Machinery. DOI: 10.1145/2639189.2639227
      Oyugi, Cecilia ; Abdelnour-Nocera, José ; Clemmensen, Torkil. / Harambee : A Novel Usability Evaluation Method for Low-End Users in Kenya. NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. editor / Thomas Olsson ; Ebba Hvannberg. New York : Association for Computing Machinery, 2014. pp. 179-188
      @inproceedings{8d0e76895efc41318090fa864fab34db,
      title = "Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya",
      abstract = "The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to develop a theoretical framework, which in turn was used to scaffold a usability evaluation method 'Harambee', depicting working together during the evaluation exercise. The 'Harambee' and Retrospective Protocol methods were implemented and usability results compared. The quality of the farmers' usability results consistently improved with the 'Harambee' method but not so with the young professionals. Despite being from the same culture-group, the effect of culture on quality of usability results seems to differ among high-end and low-end users. Consequently, when adapting UEMs, there is a need to go beyond the national cultural level and focus on the user-type too.",
      keywords = "Cross-cultural Evaluation, Usability Methods, International Usability Evaluation",
      author = "Cecilia Oyugi and Jos{\'e} Abdelnour-Nocera and Torkil Clemmensen",
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      Oyugi, C, Abdelnour-Nocera, J & Clemmensen, T 2014, Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya. in T Olsson & E Hvannberg (eds), NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. Association for Computing Machinery, New York, pp. 179-188, Helsinki, Finland, 26/10/2014. DOI: 10.1145/2639189.2639227

      Harambee : A Novel Usability Evaluation Method for Low-End Users in Kenya. / Oyugi, Cecilia; Abdelnour-Nocera, José; Clemmensen, Torkil.

      NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. ed. / Thomas Olsson; Ebba Hvannberg. New York : Association for Computing Machinery, 2014. p. 179-188.

      Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

      TY - GEN

      T1 - Harambee

      T2 - A Novel Usability Evaluation Method for Low-End Users in Kenya

      AU - Oyugi,Cecilia

      AU - Abdelnour-Nocera,José

      AU - Clemmensen,Torkil

      PY - 2014/10

      Y1 - 2014/10

      N2 - The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to develop a theoretical framework, which in turn was used to scaffold a usability evaluation method 'Harambee', depicting working together during the evaluation exercise. The 'Harambee' and Retrospective Protocol methods were implemented and usability results compared. The quality of the farmers' usability results consistently improved with the 'Harambee' method but not so with the young professionals. Despite being from the same culture-group, the effect of culture on quality of usability results seems to differ among high-end and low-end users. Consequently, when adapting UEMs, there is a need to go beyond the national cultural level and focus on the user-type too.

      AB - The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to develop a theoretical framework, which in turn was used to scaffold a usability evaluation method 'Harambee', depicting working together during the evaluation exercise. The 'Harambee' and Retrospective Protocol methods were implemented and usability results compared. The quality of the farmers' usability results consistently improved with the 'Harambee' method but not so with the young professionals. Despite being from the same culture-group, the effect of culture on quality of usability results seems to differ among high-end and low-end users. Consequently, when adapting UEMs, there is a need to go beyond the national cultural level and focus on the user-type too.

      KW - Cross-cultural Evaluation

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      KW - International Usability Evaluation

      UR - http://esc-web.lib.cbs.dk/login?url=http://dl.acm.org/citation.cfm?id=2639227

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      Oyugi C, Abdelnour-Nocera J, Clemmensen T. Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya. In Olsson T, Hvannberg E, editors, NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. New York: Association for Computing Machinery. 2014. p. 179-188. Available from, DOI: 10.1145/2639189.2639227