Global Sourcing of Business Processes

History, Effects, and Future Trends

Stephan Manning, Marcus M. Larsen, Chacko G. Kannothra

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Abstract

The chapter reviews key drivers, trends, and consequences of global sourcing of business processes-the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. It is argued that global sourcing, which is also associated with 'offshoring' and 'offshore outsourcing', has co-evolved over the last three decades with the advancement of information and communication technology, a growing pool of low-cost, yet-often-qualified labour and expertise in developing countries, and increasing client-side global sourcing experience. It is shown how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographical distribution of work and expertise, and promoted the emergence of new geographical knowledge services clusters. Further, three new trends are introduced-the emergence of global delivery models, information technology-enabled service automation, and impact sourcing-and discuss future directions for research.
Original languageEnglish
Title of host publicationThe New Oxford Handbook of Economic Geography
EditorsGordon L. Clark, Maryann P. Feldman, Meric S. Gertler, Dariusz Wójcik
Number of pages20
Place of PublicationOxford
PublisherOxford University Press
Publication date2018
Pages407-426
Chapter21
ISBN (Print)9780198755609
DOIs
Publication statusPublished - 2018

Cite this

Manning, S., Larsen, M. M., & Kannothra, C. G. (2018). Global Sourcing of Business Processes: History, Effects, and Future Trends. In G. L. Clark, M. P. Feldman, M. S. Gertler, & D. Wójcik (Eds.), The New Oxford Handbook of Economic Geography (pp. 407-426). Oxford: Oxford University Press. https://doi.org/10.1093/oxfordhb/9780198755609.013.49
Manning, Stephan ; Larsen, Marcus M. ; Kannothra, Chacko G. / Global Sourcing of Business Processes : History, Effects, and Future Trends. The New Oxford Handbook of Economic Geography. editor / Gordon L. Clark ; Maryann P. Feldman ; Meric S. Gertler ; Dariusz Wójcik. Oxford : Oxford University Press, 2018. pp. 407-426
@inbook{51ce74fbdbce4c45877d630e70b076fd,
title = "Global Sourcing of Business Processes: History, Effects, and Future Trends",
abstract = "The chapter reviews key drivers, trends, and consequences of global sourcing of business processes-the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. It is argued that global sourcing, which is also associated with 'offshoring' and 'offshore outsourcing', has co-evolved over the last three decades with the advancement of information and communication technology, a growing pool of low-cost, yet-often-qualified labour and expertise in developing countries, and increasing client-side global sourcing experience. It is shown how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographical distribution of work and expertise, and promoted the emergence of new geographical knowledge services clusters. Further, three new trends are introduced-the emergence of global delivery models, information technology-enabled service automation, and impact sourcing-and discuss future directions for research.",
author = "Stephan Manning and Larsen, {Marcus M.} and Kannothra, {Chacko G.}",
year = "2018",
doi = "10.1093/oxfordhb/9780198755609.013.49",
language = "English",
isbn = "9780198755609",
pages = "407--426",
editor = "Clark, {Gordon L.} and Feldman, {Maryann P.} and Gertler, {Meric S.} and Dariusz W{\'o}jcik",
booktitle = "The New Oxford Handbook of Economic Geography",
publisher = "Oxford University Press",
address = "United Kingdom",

}

Manning, S, Larsen, MM & Kannothra, CG 2018, Global Sourcing of Business Processes: History, Effects, and Future Trends. in GL Clark, MP Feldman, MS Gertler & D Wójcik (eds), The New Oxford Handbook of Economic Geography. Oxford University Press, Oxford, pp. 407-426. https://doi.org/10.1093/oxfordhb/9780198755609.013.49

Global Sourcing of Business Processes : History, Effects, and Future Trends. / Manning, Stephan; Larsen, Marcus M.; Kannothra, Chacko G.

The New Oxford Handbook of Economic Geography. ed. / Gordon L. Clark; Maryann P. Feldman; Meric S. Gertler; Dariusz Wójcik. Oxford : Oxford University Press, 2018. p. 407-426.

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

TY - CHAP

T1 - Global Sourcing of Business Processes

T2 - History, Effects, and Future Trends

AU - Manning, Stephan

AU - Larsen, Marcus M.

AU - Kannothra, Chacko G.

PY - 2018

Y1 - 2018

N2 - The chapter reviews key drivers, trends, and consequences of global sourcing of business processes-the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. It is argued that global sourcing, which is also associated with 'offshoring' and 'offshore outsourcing', has co-evolved over the last three decades with the advancement of information and communication technology, a growing pool of low-cost, yet-often-qualified labour and expertise in developing countries, and increasing client-side global sourcing experience. It is shown how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographical distribution of work and expertise, and promoted the emergence of new geographical knowledge services clusters. Further, three new trends are introduced-the emergence of global delivery models, information technology-enabled service automation, and impact sourcing-and discuss future directions for research.

AB - The chapter reviews key drivers, trends, and consequences of global sourcing of business processes-the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. It is argued that global sourcing, which is also associated with 'offshoring' and 'offshore outsourcing', has co-evolved over the last three decades with the advancement of information and communication technology, a growing pool of low-cost, yet-often-qualified labour and expertise in developing countries, and increasing client-side global sourcing experience. It is shown how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographical distribution of work and expertise, and promoted the emergence of new geographical knowledge services clusters. Further, three new trends are introduced-the emergence of global delivery models, information technology-enabled service automation, and impact sourcing-and discuss future directions for research.

UR - https://primo.kb.dk/primo-explore/fulldisplay?docid=CBS01000787655&context=L&vid=CBS&search_scope=Blended&tab=default_tab&lang=en_US

U2 - 10.1093/oxfordhb/9780198755609.013.49

DO - 10.1093/oxfordhb/9780198755609.013.49

M3 - Book chapter

SN - 9780198755609

SP - 407

EP - 426

BT - The New Oxford Handbook of Economic Geography

A2 - Clark, Gordon L.

A2 - Feldman, Maryann P.

A2 - Gertler, Meric S.

A2 - Wójcik, Dariusz

PB - Oxford University Press

CY - Oxford

ER -

Manning S, Larsen MM, Kannothra CG. Global Sourcing of Business Processes: History, Effects, and Future Trends. In Clark GL, Feldman MP, Gertler MS, Wójcik D, editors, The New Oxford Handbook of Economic Geography. Oxford: Oxford University Press. 2018. p. 407-426 https://doi.org/10.1093/oxfordhb/9780198755609.013.49