Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry

Stephan Manning, Marcus Møller Larsen, Pratyush Bharati

    Research output: Working paperResearch

    Abstract

    We investigate antecedents and contingencies of location configurations supporting global delivery models (GDMs) in global outsourcing. GDMs are a new form of IT-enabled client-specific investment promoting services provision integration with clients by exploiting client proximity and time-zone spread allowing for 24/7 service delivery and access to resources. Based on comprehensive data we show that providers are likely to establish GDM configurations when clients value access to globally distributed talent pools and speed of service delivery, and in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
    We investigate antecedents and contingencies of location configurations supporting global delivery models (GDMs) in global outsourcing. GDMs are a new form of IT-enabled client-specific investment promoting services provision integration with clients by exploiting client proximity and time-zone spread allowing for 24/7 service delivery and access to resources. Based on comprehensive data we show that providers are likely to establish GDM configurations when clients value access to globally distributed talent pools and speed of service delivery, and in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
    LanguageEnglish
    Place of PublicationBoston
    PublisherUniversity of Massachusetts Press
    Number of pages48
    StatePublished - 2015
    SeriesManagement Science and Information Systems Faculty Publication Series
    Number49

    Keywords

      Cite this

      Manning, S., Møller Larsen, M., & Bharati, P. (2015). Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry. Boston: University of Massachusetts Press. Management Science and Information Systems Faculty Publication Series, No. 49
      Manning, Stephan ; Møller Larsen, Marcus ; Bharati, Pratyush. / Global Delivery Models : The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry. Boston : University of Massachusetts Press, 2015. (Management Science and Information Systems Faculty Publication Series; No. 49).
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      Global Delivery Models : The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry. / Manning, Stephan; Møller Larsen, Marcus; Bharati, Pratyush.

      Boston : University of Massachusetts Press, 2015.

      Research output: Working paperResearch

      TY - UNPB

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      AU - Møller Larsen,Marcus

      AU - Bharati,Pratyush

      PY - 2015

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      N2 - We investigate antecedents and contingencies of location configurations supporting global delivery models (GDMs) in global outsourcing. GDMs are a new form of IT-enabled client-specific investment promoting services provision integration with clients by exploiting client proximity and time-zone spread allowing for 24/7 service delivery and access to resources. Based on comprehensive data we show that providers are likely to establish GDM configurations when clients value access to globally distributed talent pools and speed of service delivery, and in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

      AB - We investigate antecedents and contingencies of location configurations supporting global delivery models (GDMs) in global outsourcing. GDMs are a new form of IT-enabled client-specific investment promoting services provision integration with clients by exploiting client proximity and time-zone spread allowing for 24/7 service delivery and access to resources. Based on comprehensive data we show that providers are likely to establish GDM configurations when clients value access to globally distributed talent pools and speed of service delivery, and in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

      KW - Global sourcing

      KW - Outsourcing

      KW - Offshoring

      KW - Internationalization strategies

      KW - Information and communication technology

      KW - Geographic distance

      KW - Business- to -business industries

      KW - Born-global firms

      KW - 24/7 operations

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