Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry

Stephan Manning, Marcus Møller Larsen, Pratyush M. Bharati

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
    Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
    LanguageEnglish
    JournalJournal of International Business Studies
    Volume46
    Issue number7
    Pages850-877
    Number of pages28
    ISSN0047-2506
    DOIs
    StatePublished - 2015

    Keywords

      Cite this

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      abstract = "Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.",
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      Global Delivery Models : The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry. / Manning, Stephan; Møller Larsen, Marcus; Bharati, Pratyush M.

      In: Journal of International Business Studies, Vol. 46, No. 7, 2015, p. 850-877.

      Research output: Contribution to journalJournal articleResearchpeer-review

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