Abstract
This article examines antecedents and performance implications of global delivery models (GDMs) in global business services. GDMs require geographically distributed operations to exploit both proximity to clients and time-zone spread for efficient service delivery. We propose and empirically show that service providers who differentiate based on speed of service delivery are likely to set up GDM structures, and that these structures positively affect deal renewal rates if speed is important for clients in selecting vendors. Findings imply that, as co-location becomes less necessary for providing digitalized services, time zones increasingly affect.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 55th Annual Meeting of the Academy of International Business |
| Editors | Patricia McDougall-Covin, Tunga Kiyak |
| Place of Publication | East Lansing, MI |
| Publisher | Academy of International Business |
| Publication date | 2013 |
| Pages | 15 |
| Publication status | Published - 2013 |
| Event | AIB 2013 Annual Meeting : Bridging the Divide: Linking IB to Complementary Disciplines and Practice - Sabancı University, Koç University, and Özyeğin University, Istanbul, Turkey Duration: 3 Jul 2013 → 6 Jul 2013 Conference number: 55 http://aib.msu.edu/events/2013/ |
Conference
| Conference | AIB 2013 Annual Meeting |
|---|---|
| Number | 55 |
| Location | Sabancı University, Koç University, and Özyeğin University |
| Country/Territory | Turkey |
| City | Istanbul |
| Period | 03/07/2013 → 06/07/2013 |
| Internet address |
| Series | Academy of International Business. Annual Meeting. Proceedings |
|---|---|
| Volume | 55 |
| ISSN | 2078-4430 |