Abstract
Tata Consultancy Services' (TCS') Business Process Outsourcing (BPO) division was faced with the challenge of retaining their Generation-Y employees, with seven out of a thirteen-person team quitting within a month. Workforce dynamics in the BPO industry in India was a high growth area and employees often had offers from several respected competing firms. In particular the thriving industry had a great impact on Generation-Y in India, which made up an increasingly large share of the workforce, especially in BPO. To this end TCS has made significant efforts towards both engaging their Generation-X employees, and retaining their Generation-Y employees leaving the Human Resource Head, Jagdish Chaudhari wondering what more needed to be done after this latest episode.
Original language | English |
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Publication date | 5 Dec 2012 |
Place of Publication | Singapore |
Publisher | Singapore Management University |
Number of pages | 12 |
Publication status | Published - 5 Dec 2012 |
Externally published | Yes |
Bibliographical note
Case Centre:Case-Reference no. SMU-12-0029HBSP: SMU896-PDF-ENG
Keywords
- Generation Y
- Multi-generational issues
- Gen Y in India
- BPO industry
- TCS
- Outsourcing
- India
- Asia
- South Asia
- Employee engagement