From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing

Sabine Madsen; Keld Bødker; Thomas  Tøth

doi:10.1007/978-3-642-38862-0_32

From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing

Sabine Madsen, Keld Bødker, Thomas Tøth

Roskilde University

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

24 Downloads (Pure)

Abstract

Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.

Original language	English
Title of host publication	Grand Successes and Failures in IT. Public and Private Sectors : IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings
Editors	Yogesh K. Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De’
Place of Publication	Heidelberg
Publisher	Springer Science+Business Media
Publication date	2013
Pages	510-524
ISBN (Print)	9783642388613
ISBN (Electronic)	9783642388620
DOIs	https://doi.org/10.1007/978-3-642-38862-0_32
Publication status	Published - 2013
Event	IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013 - Indian Institute of Management, Bangalore, India Duration: 27 Jun 2013 → 29 Jun 2013 http://ifip86.iimb.ernet.in/

Conference

Conference	IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013
Location	Indian Institute of Management
Country/Territory	India
City	Bangalore
Period	27/06/2013 → 29/06/2013
Internet address	http://ifip86.iimb.ernet.in/

Series	IFIP AICT - Advances in Information and Communication technology
Volume	402
ISSN	1868-4238

Access to Document

10.1007/978-3-642-38862-0_32Licence: Unspecified

jan_mouritsen_from_numbers_to_interventions_and_back_publishersversionFinal published version, 134 KBLicence: CC0

https://hal.inria.fr/hal-01467799/documentLicence: CC0

Handle.net

Persistent link

Cite this

Madsen, S., Bødker, K., & Tøth, T. (2013). From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing. In Y. K. Dwivedi, H. Zinner Henriksen, D. Wastell, & R. De’ (Eds.), Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings (pp. 510-524). Springer Science+Business Media. https://doi.org/10.1007/978-3-642-38862-0_32

Madsen, Sabine ; Bødker, Keld ; Tøth, Thomas . / From Research to Practical Application : Knowledge Transfer Planning and Execution in Outsourcing. Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. editor / Yogesh K. Dwivedi ; Helle Zinner Henriksen ; David Wastell ; Rahul De’. Heidelberg : Springer Science+Business Media, 2013. pp. 510-524 (IFIP AICT - Advances in Information and Communication technology, Vol. 402).

@inproceedings{84bf408b2d6040cc9359c076970404cb,

title = "From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing",

abstract = "Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company{\textquoteright}s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company{\textquoteright}s knowledge transfer challenges in a way that fits with the company culture.",

keywords = "Outsourcing, Offshoring, Knowledge transfer, IT development and maintenance, Engaged scholarship",

author = "Sabine Madsen and Keld B{\o}dker and Thomas T{\o}th",

year = "2013",

doi = "10.1007/978-3-642-38862-0_32",

language = "English",

isbn = "9783642388613",

series = "IFIP AICT - Advances in Information and Communication technology",

publisher = "Springer Science+Business Media",

pages = "510--524",

editor = "Dwivedi, {Yogesh K. } and {Zinner Henriksen}, {Helle } and Wastell, {David } and De{\textquoteright}, {Rahul }",

booktitle = "Grand Successes and Failures in IT. Public and Private Sectors",

address = "Germany",

note = "IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013 ; Conference date: 27-06-2013 Through 29-06-2013",

url = "http://ifip86.iimb.ernet.in/",

}

Madsen, S, Bødker, K & Tøth, T 2013, From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing. in YK Dwivedi, H Zinner Henriksen, D Wastell & R De’ (eds), Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Springer Science+Business Media, Heidelberg, IFIP AICT - Advances in Information and Communication technology, vol. 402, pp. 510-524, IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, 27/06/2013. https://doi.org/10.1007/978-3-642-38862-0_32

From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing. / Madsen, Sabine; Bødker, Keld; Tøth, Thomas .
Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. ed. / Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. Heidelberg: Springer Science+Business Media, 2013. p. 510-524 (IFIP AICT - Advances in Information and Communication technology, Vol. 402).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - From Research to Practical Application

T2 - IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013

AU - Madsen, Sabine

AU - Bødker, Keld

AU - Tøth, Thomas

PY - 2013

Y1 - 2013

N2 - Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.

AB - Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.

KW - Outsourcing

KW - Offshoring

KW - Knowledge transfer

KW - IT development and maintenance

KW - Engaged scholarship

U2 - 10.1007/978-3-642-38862-0_32

DO - 10.1007/978-3-642-38862-0_32

M3 - Article in proceedings

SN - 9783642388613

T3 - IFIP AICT - Advances in Information and Communication technology

SP - 510

EP - 524

BT - Grand Successes and Failures in IT. Public and Private Sectors

A2 - Dwivedi, Yogesh K.

A2 - Zinner Henriksen, Helle

A2 - Wastell, David

A2 - De’, Rahul

PB - Springer Science+Business Media

CY - Heidelberg

Y2 - 27 June 2013 through 29 June 2013

ER -

Madsen S, Bødker K, Tøth T. From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing. In Dwivedi YK, Zinner Henriksen H, Wastell D, De’ R, editors, Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Heidelberg: Springer Science+Business Media. 2013. p. 510-524. (IFIP AICT - Advances in Information and Communication technology, Vol. 402). doi: 10.1007/978-3-642-38862-0_32