From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing

Sabine Madsen, Keld Bødker, Thomas Tøth

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.
    Original languageEnglish
    Title of host publicationGrand Successes and Failures in IT. Public and Private Sectors : IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings
    EditorsYogesh K. Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De’
    Place of PublicationHeidelberg
    PublisherSpringer Science+Business Media
    Publication date2013
    Pages510-524
    ISBN (Print)9783642388613
    ISBN (Electronic)9783642388620
    DOIs
    Publication statusPublished - 2013
    EventIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013 - Indian Institute of Management, Bangalore, India
    Duration: 27 Jun 201329 Jun 2013
    http://ifip86.iimb.ernet.in/

    Conference

    ConferenceIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013
    LocationIndian Institute of Management
    CountryIndia
    CityBangalore
    Period27/06/201329/06/2013
    Internet address
    SeriesIFIP AICT - Advances in Information and Communication technology
    Volume402
    ISSN1868-4238

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