Abstract
This paper addresses the frequency and costs of local governmentcitizen communication in five channels (physical meetings, postal mails, phone calls, e-mail and online self service. Considered to be among the advanced countries with regards to supply of e-services, our analysis shows a surprisingly low use of transactions in the Danish local government. Also, our estimate is that email costs are higher than phone call costs and that there is substantial room for advancing our knowledge of the costs of e-services.
Original language | English |
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Book series | Lecture Notes in Computer Science |
Volume | 6866 |
Pages (from-to) | 15-25 |
Number of pages | 10 |
ISSN | 0302-9743 |
DOIs | |
Publication status | Published - 2011 |
Event | EGOVIS 2011: International Conference on Electronic Government and the Information Systems Perspective - Toulouse, France Duration: 29 Aug 2011 → 2 Sept 2011 Conference number: 2 http://www.dexa.org/node/43 |
Conference
Conference | EGOVIS 2011: International Conference on Electronic Government and the Information Systems Perspective |
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Number | 2 |
Country/Territory | France |
City | Toulouse |
Period | 29/08/2011 → 02/09/2011 |
Internet address |