Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?

Lasse Berntzen, Marius Rohde Johannesen , Kim Normann Andersen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


While adoption of new technologies and supply of online services
are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and
external end-users are only marginal addressed. Based on three vignettes from
Norway, this paper argues that the importance of cost overrun is overestimated
in the short run, while long-term benefits, as well as indirect benefits, are
underestimated in public sector it-projects. We present a set of propositions for
future government digitalization projects, bringing attention to the involvement
of internal and external users, and bringing focus to balancing short term and
long term direct and indirect costs.
Original languageEnglish
Title of host publicationElectronic Governance and Open Society : Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 
EditorsAndrei Chugunov, Igor Khodachek, Yuri Misnikov, Dmitrii Trutnev
Number of pages13
Place of PublicationCham
Publication date2020
ISBN (Print)9783030392956
ISBN (Electronic)9783030392963
Publication statusPublished - 2020
EventElectronic Governance and Open Society. EGOSE 2019: Challenges in Eurasia - St. Petersburg, Russian Federation
Duration: 13 Nov 201914 Nov 2019
Conference number: 6


ConferenceElectronic Governance and Open Society. EGOSE 2019
Country/TerritoryRussian Federation
CitySt. Petersburg
Internet address
SeriesCommunications in Computer and Information Science


  • eGovernment success
  • Citizen-centric
  • Digital transformation
  • Public sector
  • Cost-benefit

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