Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?

Lasse Berntzen; Marius Rohde Johannesen; Kim Normann Andersen

doi:10.1007/978-3-030-39296-3_15

Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?

Lasse Berntzen, Marius Rohde Johannesen , Kim Normann Andersen

Department of Digitalization

University of South-Eastern Norway

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

While adoption of new technologies and supply of online services
are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and
external end-users are only marginal addressed. Based on three vignettes from
Norway, this paper argues that the importance of cost overrun is overestimated
in the short run, while long-term benefits, as well as indirect benefits, are
underestimated in public sector it-projects. We present a set of propositions for
future government digitalization projects, bringing attention to the involvement
of internal and external users, and bringing focus to balancing short term and
long term direct and indirect costs.

Original language	English
Title of host publication	Electronic Governance and Open Society : Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019
Editors	Andrei Chugunov, Igor Khodachek, Yuri Misnikov, Dmitrii Trutnev
Number of pages	13
Place of Publication	Cham
Publisher	Springer
Publication date	2020
Pages	194-206
ISBN (Print)	9783030392956
ISBN (Electronic)	9783030392963
DOIs	https://doi.org/10.1007/978-3-030-39296-3_15
Publication status	Published - 2020
Event	Electronic Governance and Open Society. EGOSE 2019: Challenges in Eurasia - St. Petersburg, Russian Federation Duration: 13 Nov 2019 → 14 Nov 2019 Conference number: 6 http://egov-conf.ifmo.ru/summing.html

Conference

Conference	Electronic Governance and Open Society. EGOSE 2019
Number	6
Country/Territory	Russian Federation
City	St. Petersburg
Period	13/11/2019 → 14/11/2019
Internet address	http://egov-conf.ifmo.ru/summing.html

Series	Communications in Computer and Information Science
Volume	1135

Keywords

eGovernment success
Citizen-centric
Digital transformation
Public sector
Cost-benefit

Access to Document

10.1007/978-3-030-39296-3_15Licence: Unspecified

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Persistent link

Cite this

Berntzen, L., Johannesen , M. R., & Andersen, K. N. (2020). Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? In A. Chugunov, I. Khodachek, Y. Misnikov, & D. Trutnev (Eds.), Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 (pp. 194-206). Springer. https://doi.org/10.1007/978-3-030-39296-3_15

Berntzen, Lasse ; Johannesen , Marius Rohde ; Andersen, Kim Normann. / Forward Value Creation and Digital Government : Solving the Cost-Benefit Paradox?. Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . editor / Andrei Chugunov ; Igor Khodachek ; Yuri Misnikov ; Dmitrii Trutnev. Cham : Springer, 2020. pp. 194-206 (Communications in Computer and Information Science, Vol. 1135).

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title = "Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?",

abstract = "While adoption of new technologies and supply of online servicesare in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal andexternal end-users are only marginal addressed. Based on three vignettes fromNorway, this paper argues that the importance of cost overrun is overestimatedin the short run, while long-term benefits, as well as indirect benefits, areunderestimated in public sector it-projects. We present a set of propositions forfuture government digitalization projects, bringing attention to the involvementof internal and external users, and bringing focus to balancing short term andlong term direct and indirect costs.",

keywords = "eGovernment success, Citizen-centric, Digital transformation, Public sector, Cost-benefit, eGovernment success, Citizen-centric, Digital transformation, Public sector, Cost-benefit",

author = "Lasse Berntzen and Johannesen, {Marius Rohde} and Andersen, {Kim Normann}",

year = "2020",

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booktitle = "Electronic Governance and Open Society",

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Berntzen, L, Johannesen , MR & Andersen, KN 2020, Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? in A Chugunov, I Khodachek, Y Misnikov & D Trutnev (eds), Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . Springer, Cham, Communications in Computer and Information Science, vol. 1135, pp. 194-206, Electronic Governance and Open Society. EGOSE 2019, St. Petersburg, Russian Federation, 13/11/2019. https://doi.org/10.1007/978-3-030-39296-3_15

Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? / Berntzen, Lasse; Johannesen , Marius Rohde; Andersen, Kim Normann.
Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . ed. / Andrei Chugunov; Igor Khodachek; Yuri Misnikov; Dmitrii Trutnev. Cham: Springer, 2020. p. 194-206 (Communications in Computer and Information Science, Vol. 1135).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AU - Andersen, Kim Normann

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AB - While adoption of new technologies and supply of online servicesare in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal andexternal end-users are only marginal addressed. Based on three vignettes fromNorway, this paper argues that the importance of cost overrun is overestimatedin the short run, while long-term benefits, as well as indirect benefits, areunderestimated in public sector it-projects. We present a set of propositions forfuture government digitalization projects, bringing attention to the involvementof internal and external users, and bringing focus to balancing short term andlong term direct and indirect costs.

KW - eGovernment success

KW - Citizen-centric

KW - Digital transformation

KW - Public sector

KW - Cost-benefit

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KW - Citizen-centric

KW - Digital transformation

KW - Public sector

KW - Cost-benefit

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DO - 10.1007/978-3-030-39296-3_15

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SN - 9783030392956

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SP - 194

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BT - Electronic Governance and Open Society

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PB - Springer

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Berntzen L, Johannesen MR, Andersen KN. Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? In Chugunov A, Khodachek I, Misnikov Y, Trutnev D, editors, Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . Cham: Springer. 2020. p. 194-206. (Communications in Computer and Information Science, Vol. 1135). doi: 10.1007/978-3-030-39296-3_15