Forbrugernes syn på virksomheders kundeklagehåndtering

Ricky Wilke, Lars Bech Christensen

Research output: Book/Report › Report › Research

Original language	Danish

Access to Document

@book{e2aef06096a811dcac24000ea68e967b,

title = "Forbrugernes syn p{\aa} virksomheders kundeklageh{\aa}ndtering",

keywords = "udenforomr{\aa}de",

author = "Ricky Wilke and {Bech Christensen}, Lars",

year = "2007",

language = "Dansk",

isbn = "9789289314800",

series = "TemaNord",

publisher = "Nordic Council of Ministers",

number = "529",

address = "Danmark",

}