Facilitating Knowledge Creation with Groupware: A Case Study of a Knowledge Intensive Firm

Maxine Robertson, Carsten Sorensen, Jacky Swan

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Managing knowledge is a value creating process in most organisations and is particularly important in knowledge-intensive firms. This paper asks the question: how can GroupWare specifically facilitate processes of knowledge creation within knowledge intensive firms? Based on an analysis of an expert consultancy where e-mail is used successfully for information and knowledge search, and Lotus Notes is used with mixed results in project working, it is argued that the complexity of articulating the knowledge creation process can be reduced by using email. Furthermore e-mail when considered in context is potentially a rich medium for the development of collective knowledge over time. It is also concluded that, although distributed Lotus Notes databases can alleviate temporal and spatial complexity, this media lacks the richness required for complex processes of knowledge creation. Thus where temporal and spatial constraints do not exist, there will be substantial barriers for using GroupWare to support the knowledge creation process, in this type of knowledge-intensive firm..

Original languageEnglish
Title of host publicationProceedings of the 33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
EditorsRalph H. Sprague Jr.
Number of pages9
Place of PublicationLos Alamitos, CA
Publication date2000
ISBN (Print)0769504930, 9780769504933
ISBN (Electronic)0769504930
Publication statusPublished - 2000
Externally publishedYes
Event33rd Annual Hawaii International Conference on System Sciences, HICSS 2000 - Maui, Hawaii, United States
Duration: 4 Jan 20007 Jan 2000
Conference number: 33


Conference33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
Country/TerritoryUnited States
CityMaui, Hawaii
SeriesProceedings of the Annual Hawaii International Conference on System Sciences

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