Extending Impact Analysis in Government Social Media Research: Five Illustrative Cases

Rony Medaglia, Lei Zheng

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


The use of social media by governments is a complex phenomenon that touches upon multiple dimensions, and that involves a wide array of relationships between these dimensions. Existing empirical research on government social media, however, is still mostly focusing on describing isolated aspects of this phenomenon, and falls short of investigating the impacts that these dimensions have on each other. Drawing on a revised framework for classifying existing social media research foci in the categories of management, context, user behavior, user characteristics, platform properties, and effects, we present five empirical cases to illustrate impacts between dimensions of government social media. The empirical findings from the cases extend impact analysis beyond the existing foci, and enable us to propose a research agenda for future research on impacts in government social media.
Original languageEnglish
Title of host publication18th Annual International Conference on Digital Government Research. DG.O 2017
EditorsCharles C. Hinnant, Adegboyega Ojo
Number of pages11
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Publication date2017
ISBN (Print)9781450353175
Publication statusPublished - 2017
Event18th Annual International Conference on Digital Government Research. dg.o 2017: Innovations and Transformations in Government - City University of New York , New York , United States
Duration: 7 Jun 20179 Jun 2017
Conference number: 18


Conference18th Annual International Conference on Digital Government Research. dg.o 2017
LocationCity University of New York
Country/TerritoryUnited States
CityNew York
Internet address


  • Social media
  • Government
  • Impact analysis
  • Case study
  • Literature review

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