Explaining the Governance of Software as a Service Applications: A Process View

Till  Winkler; Oliver Günther

Explaining the Governance of Software as a Service Applications: A Process View

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Defining the allocation of decision rights for enterprise applications is a crucial issue in IT governance and organization design. Today, emerging delivery models such as Software as a Service (SaaS) defy the notion of the internal IT department as the focal point of centralized governance. Recognizing the importance of this issue, we find that the phenomenon of ‘SaaS governance’ itself is not yet well understood. Based on two cases of SaaS adoption, we take a process-theoretic approach to investigate the complex interaction between factors that influence in the allocation of SaaS authority. The results suggest that some factors, such as the locus of initiative and the decision for SaaS, interact with absorptive capacities and determine the later mode of application governance at a very early stage. Thus, the initiative for introducing SaaS emerges as an important intermediate variable between the overall IT governance mode and the resulting SaaS governance outcome.

Original language	English
Title of host publication	Multikonferenz Wirtschaftsinformatik 2012 : Tagungsband der MKWI 2012
Editors	Dirk Christian Mattfeld, Susanne Robra-Bissantz
Place of Publication	Berlin
Publisher	Gito Verlag
Publication date	2012
Pages	599-612
ISBN (Print)	9783942183635
Publication status	Published - 2012
Externally published	Yes
Event	Multikonferenz der Wirtschaftsinformatik. MKVI 2012 - Technische Universität Braunschweig, Braunschweig, Germany Duration: 29 Feb 2012 → 2 Mar 2012 https://web.archive.org/web/20130614040918/http://mkwi2012.de/

Conference

Conference	Multikonferenz der Wirtschaftsinformatik. MKVI 2012
Location	Technische Universität Braunschweig
Country	Germany
City	Braunschweig
Period	29/02/2012 → 02/03/2012
Internet address	https://web.archive.org/web/20130614040918/http://mkwi2012.de/

Access to Document

http://mkwi2012.de/downloads/MKWI2012_Tagungsband.pdf

Cite this

Winkler, T., & Günther, O. (2012). Explaining the Governance of Software as a Service Applications: A Process View . In D. C. Mattfeld, & S. Robra-Bissantz (Eds.), Multikonferenz Wirtschaftsinformatik 2012: Tagungsband der MKWI 2012 (pp. 599-612). Gito Verlag. http://mkwi2012.de/downloads/MKWI2012_Tagungsband.pdf

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title = "Explaining the Governance of Software as a Service Applications: A Process View ",

abstract = "Defining the allocation of decision rights for enterprise applications is a crucial issue in IT governance and organization design. Today, emerging delivery models such as Software as a Service (SaaS) defy the notion of the internal IT department as the focal point of centralized governance. Recognizing the importance of this issue, we find that the phenomenon of {\textquoteleft}SaaS governance{\textquoteright} itself is not yet well understood. Based on two cases of SaaS adoption, we take a process-theoretic approach to investigate the complex interaction between factors that influence in the allocation of SaaS authority. The results suggest that some factors, such as the locus of initiative and the decision for SaaS, interact with absorptive capacities and determine the later mode of application governance at a very early stage. Thus, the initiative for introducing SaaS emerges as an important intermediate variable between the overall IT governance mode and the resulting SaaS governance outcome.",

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publisher = "Gito Verlag",

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Winkler, T & Günther, O 2012, Explaining the Governance of Software as a Service Applications: A Process View . in DC Mattfeld & S Robra-Bissantz (eds), Multikonferenz Wirtschaftsinformatik 2012: Tagungsband der MKWI 2012. Gito Verlag, Berlin, pp. 599-612, Multikonferenz der Wirtschaftsinformatik. MKVI 2012, Braunschweig, Germany, 29/02/2012. <http://mkwi2012.de/downloads/MKWI2012_Tagungsband.pdf>

Explaining the Governance of Software as a Service Applications : A Process View . / Winkler, Till ; Günther, Oliver.

Multikonferenz Wirtschaftsinformatik 2012: Tagungsband der MKWI 2012. ed. / Dirk Christian Mattfeld; Susanne Robra-Bissantz. Berlin : Gito Verlag, 2012. p. 599-612.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Explaining the Governance of Software as a Service Applications

AU - Winkler, Till

AU - Günther, Oliver

PY - 2012

Y1 - 2012

N2 - Defining the allocation of decision rights for enterprise applications is a crucial issue in IT governance and organization design. Today, emerging delivery models such as Software as a Service (SaaS) defy the notion of the internal IT department as the focal point of centralized governance. Recognizing the importance of this issue, we find that the phenomenon of ‘SaaS governance’ itself is not yet well understood. Based on two cases of SaaS adoption, we take a process-theoretic approach to investigate the complex interaction between factors that influence in the allocation of SaaS authority. The results suggest that some factors, such as the locus of initiative and the decision for SaaS, interact with absorptive capacities and determine the later mode of application governance at a very early stage. Thus, the initiative for introducing SaaS emerges as an important intermediate variable between the overall IT governance mode and the resulting SaaS governance outcome.

AB - Defining the allocation of decision rights for enterprise applications is a crucial issue in IT governance and organization design. Today, emerging delivery models such as Software as a Service (SaaS) defy the notion of the internal IT department as the focal point of centralized governance. Recognizing the importance of this issue, we find that the phenomenon of ‘SaaS governance’ itself is not yet well understood. Based on two cases of SaaS adoption, we take a process-theoretic approach to investigate the complex interaction between factors that influence in the allocation of SaaS authority. The results suggest that some factors, such as the locus of initiative and the decision for SaaS, interact with absorptive capacities and determine the later mode of application governance at a very early stage. Thus, the initiative for introducing SaaS emerges as an important intermediate variable between the overall IT governance mode and the resulting SaaS governance outcome.

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KW - Process approach

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M3 - Article in proceedings

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BT - Multikonferenz Wirtschaftsinformatik 2012

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A2 - Robra-Bissantz, Susanne

PB - Gito Verlag

CY - Berlin

Y2 - 29 February 2012 through 2 March 2012

ER -