Explaining the Governance of Software as a Service Applications: A Process View

Till Winkler, Oliver Günther

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Defining the allocation of decision rights for enterprise applications is a crucial issue in IT governance and organization design. Today, emerging delivery models such as Software as a Service (SaaS) defy the notion of the internal IT department as the focal point of centralized governance. Recognizing the importance of this issue, we find that the phenomenon of ‘SaaS governance’ itself is not yet well understood. Based on two cases of SaaS adoption, we take a process-theoretic approach to investigate the complex interaction between factors that influence in the allocation of SaaS authority. The results suggest that some factors, such as the locus of initiative and the decision for SaaS, interact with absorptive capacities and determine the later mode of application governance at a very early stage. Thus, the initiative for introducing SaaS emerges as an important intermediate variable between the overall IT governance mode and the resulting SaaS governance outcome.
Original languageEnglish
Title of host publicationMultikonferenz Wirtschaftsinformatik 2012 : Tagungsband der MKWI 2012
EditorsDirk Christian Mattfeld, Susanne Robra-Bissantz
Place of PublicationBerlin
PublisherGito Verlag
Publication date2012
ISBN (Print)9783942183635
Publication statusPublished - 2012
Externally publishedYes
EventMultikonferenz der Wirtschaftsinformatik. MKVI 2012 - Technische Universität Braunschweig, Braunschweig, Germany
Duration: 29 Feb 20122 Mar 2012


ConferenceMultikonferenz der Wirtschaftsinformatik. MKVI 2012
LocationTechnische Universität Braunschweig
Internet address

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