Explaining Citizen Adoption of Government to Citizen Services: A Model Based on Theory of Planned Behaviour (TBP)

Irfan E. Kanat, Sevgi Özkan

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E-government initiatives are gaining traction worldwide, Unfortunately not all e-government initiatives end up being successful. The main determinant of failure for government to Citizen services is the low adoption by citizens. A better understanding of the factors influencing citizens' adoption behavior is required to guide e-government implementations. E-government adoption models can provide such an insight. The aim of this study is to develop a model that encompasses various dimensions of e-government that relate to citizen adoption behavior while still providing the mechanisms that can account for differences among different countries and implementations.
Original languageEnglish
Title of host publicationProceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2009
Publication date2009
Publication statusPublished - 2009
Externally publishedYes
Event6th European and Mediterranean Conference on Information Systems. EMCIS 2009 - Crowne Plaza Hotel, Izmir, Turkey
Duration: 13 Jul 200914 Jul 2009
Conference number: 6


Conference6th European and Mediterranean Conference on Information Systems. EMCIS 2009
LocationCrowne Plaza Hotel
Internet address


  • Access
  • Adoption
  • Citizen adoption
  • E-government
  • Ease of use
  • Government to citizen services
  • Skills
  • Theory of planned behavior
  • Trust
  • Usefulness

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