Examining the Relationship between Co-creation and Brand Equity in the Context of Services Brands: A Unifying Conceptualization and Operationalization

Stefan Markovic, Oriol Iglesias, Yuqian Qiu, Mehdi Bagherzadeh

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Abstract

Research is increasingly recognizing that by embracing co-creation, brands can achieve a multitude of organizational advantages, including customer loyalty and brand competitiveness. However, empirical insights into the relationship between co-creation and brand equity are still very scant. This is surprising because the literature acknowledges that co-creation is an emerging innovation practice, and any innovation practice should aim at boosting brand equity. Thus, this paper aims to empirically examine the influence of co-creation on brand equity, considering relevant mediating and moderating variables. Based on data collected through an online panel of 1101 customers, the hypothesized model is tested using structural equation modelling. The results show that co-creation positively influences brand equity, both directly and indirectly through recognition benefits. Alternative brand attractiveness positively moderates the effect of co-creation on recognition benefits.
Original languageEnglish
Title of host publicationProceedings of the EMAC 2019 Annual Conference
Number of pages1
Place of PublicationBrussels
PublisherEuropean Marketing Academy. EMAC
Publication date2019
ISBN (Print)9783982114606
Publication statusPublished - 2019
EventThe 48th EMAC Annual Conference 2019 - University of Hamburg, Hamburg, Germany
Duration: 29 May 201931 May 2019
Conference number: 48
https://www.emac-2019.org/

Conference

ConferenceThe 48th EMAC Annual Conference 2019
Number48
LocationUniversity of Hamburg
CountryGermany
CityHamburg
Period29/05/201931/05/2019
Internet address

Keywords

  • Co-creation
  • Brand equity
  • Recognition benefits

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