Enhancing Information Usefulness by Line Managers’ Involvement in Cross-Unit Activities

Kirsten Foss, Waymond Rodgers

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    Organization and management scholars have long advocated that efficient use of information is critical for firms to compete successfully in the modern marketplace. This study examines whether the use of managerial cross-unit involvement in an organization enhances managers’ propensity to use useful information provided by a functionally related unit in the organization. Senior line managers in a major global bank participated in our study in which they provided information related to their information processing and assessments of the usefulness of corporate audit information. We analyse the effect of line managers’ prior involvement with Corporate Audit using Throughput Modeling. This model allows us to understand how line managers’ cross-unit involvement influenced the way they process information received from Corporate Audit. Our results show that managers’ cross-unit involvement positively influences their assessment of information from Corporate Audit in a way that influences their propensity to use information from that unit. The results indicate that cross-unit involvement is more than an effective means of transmitting information – it can also be used as a means of building boundary-spanning capabilities in managers.
    Original languageEnglish
    JournalOrganization Studies
    Volume32
    Issue number5
    Pages (from-to)683-703
    ISSN0170-8406
    DOIs
    Publication statusPublished - 2011

    Keywords

    • Boundary Spanning
    • Information Processing
    • Liaison Devices
    • Decision-making
    • Coordination

    Cite this

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    title = "Enhancing Information Usefulness by Line Managers’ Involvement in Cross-Unit Activities",
    abstract = "Organization and management scholars have long advocated that efficient use of information is critical for firms to compete successfully in the modern marketplace. This study examines whether the use of managerial cross-unit involvement in an organization enhances managers’ propensity to use useful information provided by a functionally related unit in the organization. Senior line managers in a major global bank participated in our study in which they provided information related to their information processing and assessments of the usefulness of corporate audit information. We analyse the effect of line managers’ prior involvement with Corporate Audit using Throughput Modeling. This model allows us to understand how line managers’ cross-unit involvement influenced the way they process information received from Corporate Audit. Our results show that managers’ cross-unit involvement positively influences their assessment of information from Corporate Audit in a way that influences their propensity to use information from that unit. The results indicate that cross-unit involvement is more than an effective means of transmitting information – it can also be used as a means of building boundary-spanning capabilities in managers.",
    keywords = "Boundary Spanning, Information Processing, Liaison Devices, Decision-making, Coordination",
    author = "Kirsten Foss and Waymond Rodgers",
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    year = "2011",
    doi = "10.1177/0170840611407017",
    language = "English",
    volume = "32",
    pages = "683--703",
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    Enhancing Information Usefulness by Line Managers’ Involvement in Cross-Unit Activities. / Foss, Kirsten; Rodgers, Waymond .

    In: Organization Studies, Vol. 32, No. 5, 2011, p. 683-703.

    Research output: Contribution to journalJournal articleResearchpeer-review

    TY - JOUR

    T1 - Enhancing Information Usefulness by Line Managers’ Involvement in Cross-Unit Activities

    AU - Foss, Kirsten

    AU - Rodgers, Waymond

    N1 - Error in author information in the journal: Kirsten Foss is from CBS.

    PY - 2011

    Y1 - 2011

    N2 - Organization and management scholars have long advocated that efficient use of information is critical for firms to compete successfully in the modern marketplace. This study examines whether the use of managerial cross-unit involvement in an organization enhances managers’ propensity to use useful information provided by a functionally related unit in the organization. Senior line managers in a major global bank participated in our study in which they provided information related to their information processing and assessments of the usefulness of corporate audit information. We analyse the effect of line managers’ prior involvement with Corporate Audit using Throughput Modeling. This model allows us to understand how line managers’ cross-unit involvement influenced the way they process information received from Corporate Audit. Our results show that managers’ cross-unit involvement positively influences their assessment of information from Corporate Audit in a way that influences their propensity to use information from that unit. The results indicate that cross-unit involvement is more than an effective means of transmitting information – it can also be used as a means of building boundary-spanning capabilities in managers.

    AB - Organization and management scholars have long advocated that efficient use of information is critical for firms to compete successfully in the modern marketplace. This study examines whether the use of managerial cross-unit involvement in an organization enhances managers’ propensity to use useful information provided by a functionally related unit in the organization. Senior line managers in a major global bank participated in our study in which they provided information related to their information processing and assessments of the usefulness of corporate audit information. We analyse the effect of line managers’ prior involvement with Corporate Audit using Throughput Modeling. This model allows us to understand how line managers’ cross-unit involvement influenced the way they process information received from Corporate Audit. Our results show that managers’ cross-unit involvement positively influences their assessment of information from Corporate Audit in a way that influences their propensity to use information from that unit. The results indicate that cross-unit involvement is more than an effective means of transmitting information – it can also be used as a means of building boundary-spanning capabilities in managers.

    KW - Boundary Spanning

    KW - Information Processing

    KW - Liaison Devices

    KW - Decision-making

    KW - Coordination

    U2 - 10.1177/0170840611407017

    DO - 10.1177/0170840611407017

    M3 - Journal article

    VL - 32

    SP - 683

    EP - 703

    JO - Organization Studies

    JF - Organization Studies

    SN - 0170-8406

    IS - 5

    ER -