Empowering Community Health Workers With Mobile Health: Learnings From Two Projects on NCD Care

Dario Staehelin; Maike Greve; Gerhard Schwabe

Empowering Community Health Workers With Mobile Health: Learnings From Two Projects on NCD Care

Dario Staehelin, Maike Greve, Gerhard Schwabe

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Community-based healthcare is a promising approach to tackling workforce shortage in healthcare, especially in low- and middle-income countries. Community health workers (CHWs) are lay cadres that bridge healthcare disparities by living in the community where they should provide basic health services, mainly through education. However, high attrition rates and underperformance of these health workers limit the scope of such programs. In addition, mobile health is not the hoped-for silver bullet to solve the two challenges. This paper examines two pilot projects using mobile health for non-communicable disease care from an empowerment perspective. We propose design knowledge of mobile health for the structural empowerment of CHWs. Furthermore, we evaluate their psychological empowerment by analyzing mobile health's intended and unintended consequences. Finally, our study demonstrates how the empowerment of CHWs could help overcome the persisting challenges and lead to a sustainable and resilient health system.

Original language	English
Title of host publication	Proceedings of the 32nd European Conference on Information Systems (ECIS)
Editors	Michel Avital, Elena Karahanna, Marinos Themistocleous, Ioanna Constantiou, Brian Fitzgerald, Stefan Seidel
Number of pages	18
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2023
ISBN (Print)	9781958200100
Publication status	Published - 2023
Externally published	Yes
Event	The 32nd European Conference on Information Systems: People First: Constructing Digital Futures Together - Coral Beach Hotel & Resort, Paphos, Cyprus Duration: 13 Jun 2024 → 19 Jun 2024 Conference number: 32 https://ecis2024.eu/

Conference

Conference	The 32nd European Conference on Information Systems
Number	32
Location	Coral Beach Hotel & Resort
Country/Territory	Cyprus
City	Paphos
Period	13/06/2024 → 19/06/2024
Internet address	https://ecis2024.eu/

Series	Proceedings of the European Conference on Information Systems
ISSN	0000-0034

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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https://aisel.aisnet.org/ecis2023_rp/386/Licence: Unspecified

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Cite this

Staehelin, D., Greve, M., & Schwabe, G. (2023). Empowering Community Health Workers With Mobile Health: Learnings From Two Projects on NCD Care. In M. Avital, E. Karahanna, M. Themistocleous, I. Constantiou, B. Fitzgerald, & S. Seidel (Eds.), Proceedings of the 32nd European Conference on Information Systems (ECIS) Association for Information Systems. AIS Electronic Library (AISeL). https://aisel.aisnet.org/ecis2023_rp/386/

Staehelin, Dario ; Greve, Maike ; Schwabe, Gerhard. / Empowering Community Health Workers With Mobile Health : Learnings From Two Projects on NCD Care. Proceedings of the 32nd European Conference on Information Systems (ECIS). editor / Michel Avital ; Elena Karahanna ; Marinos Themistocleous ; Ioanna Constantiou ; Brian Fitzgerald ; Stefan Seidel. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2023. (Proceedings of the European Conference on Information Systems).

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title = "Empowering Community Health Workers With Mobile Health: Learnings From Two Projects on NCD Care",

abstract = "Community-based healthcare is a promising approach to tackling workforce shortage in healthcare, especially in low- and middle-income countries. Community health workers (CHWs) are lay cadres that bridge healthcare disparities by living in the community where they should provide basic health services, mainly through education. However, high attrition rates and underperformance of these health workers limit the scope of such programs. In addition, mobile health is not the hoped-for silver bullet to solve the two challenges. This paper examines two pilot projects using mobile health for non-communicable disease care from an empowerment perspective. We propose design knowledge of mobile health for the structural empowerment of CHWs. Furthermore, we evaluate their psychological empowerment by analyzing mobile health's intended and unintended consequences. Finally, our study demonstrates how the empowerment of CHWs could help overcome the persisting challenges and lead to a sustainable and resilient health system.",

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booktitle = "Proceedings of the 32nd European Conference on Information Systems (ECIS)",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "The 32nd European Conference on Information Systems : People First: Constructing Digital Futures Together, ECIS 2024 ; Conference date: 13-06-2024 Through 19-06-2024",

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Staehelin, D, Greve, M & Schwabe, G 2023, Empowering Community Health Workers With Mobile Health: Learnings From Two Projects on NCD Care. in M Avital, E Karahanna, M Themistocleous, I Constantiou, B Fitzgerald & S Seidel (eds), Proceedings of the 32nd European Conference on Information Systems (ECIS). Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the European Conference on Information Systems, The 32nd European Conference on Information Systems, Paphos, Cyprus, 13/06/2024. <https://aisel.aisnet.org/ecis2023_rp/386/>

Empowering Community Health Workers With Mobile Health: Learnings From Two Projects on NCD Care. / Staehelin, Dario; Greve, Maike; Schwabe, Gerhard.
Proceedings of the 32nd European Conference on Information Systems (ECIS). ed. / Michel Avital; Elena Karahanna; Marinos Themistocleous; Ioanna Constantiou; Brian Fitzgerald; Stefan Seidel. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2023. (Proceedings of the European Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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T1 - Empowering Community Health Workers With Mobile Health

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AU - Staehelin, Dario

AU - Greve, Maike

AU - Schwabe, Gerhard

N1 - Conference code: 32

PY - 2023

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AB - Community-based healthcare is a promising approach to tackling workforce shortage in healthcare, especially in low- and middle-income countries. Community health workers (CHWs) are lay cadres that bridge healthcare disparities by living in the community where they should provide basic health services, mainly through education. However, high attrition rates and underperformance of these health workers limit the scope of such programs. In addition, mobile health is not the hoped-for silver bullet to solve the two challenges. This paper examines two pilot projects using mobile health for non-communicable disease care from an empowerment perspective. We propose design knowledge of mobile health for the structural empowerment of CHWs. Furthermore, we evaluate their psychological empowerment by analyzing mobile health's intended and unintended consequences. Finally, our study demonstrates how the empowerment of CHWs could help overcome the persisting challenges and lead to a sustainable and resilient health system.

M3 - Article in proceedings

SN - 9781958200100

T3 - Proceedings of the European Conference on Information Systems

BT - Proceedings of the 32nd European Conference on Information Systems (ECIS)

A2 - Avital, Michel

A2 - Karahanna, Elena

A2 - Themistocleous, Marinos

A2 - Constantiou, Ioanna

A2 - Fitzgerald, Brian

A2 - Seidel, Stefan

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

Y2 - 13 June 2024 through 19 June 2024

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Staehelin D, Greve M, Schwabe G. Empowering Community Health Workers With Mobile Health: Learnings From Two Projects on NCD Care. In Avital M, Karahanna E, Themistocleous M, Constantiou I, Fitzgerald B, Seidel S, editors, Proceedings of the 32nd European Conference on Information Systems (ECIS). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2023. (Proceedings of the European Conference on Information Systems).