Employee Sensing: A New Approach to Strategic Control

Carina Antonia Hallin, Torben Juul Andersen, Nicolai Juul Foss, Sigbjørn Tveterås

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    Abstract

    Recent advances within the dynamic capabilities view emphasize the “sensing” of employees as an important part of the micro-foundations of dynamic capabilities: By putting in place organizational processes that mobilize and exploit information gathered by individual employees from their operating environment, firms can update insights about performance outcomes and improve strategic decision-making. We test empirically the extent to which firms can ascertain performance outcomes by drawing on employee knowledge. Our empirical setting is the Scandinavian hospitality sector with respondents among frontline service employees. Using a time series approach, we show that employee respondents (collectively) assess medium-term organizational performance better than management and the financial models available to them,
    Original languageEnglish
    Publication date2012
    Number of pages41
    Publication statusPublished - 2012
    EventThe 7th International Conference of the Iberoamerican Academy of Management. 2011 : Management in Iberoamerican Countries: Cultural Perspective - ESAN University, Lima, Peru
    Duration: 5 Dec 20117 Dec 2011
    Conference number: 7
    http://www.iamperu.org/

    Conference

    ConferenceThe 7th International Conference of the Iberoamerican Academy of Management. 2011
    Number7
    LocationESAN University
    CountryPeru
    CityLima
    Period05/12/201107/12/2011
    Internet address

    Keywords

    • Dynamic capabilities
    • Prediction
    • Sensing
    • Strategy making

    Cite this

    Hallin, C. A., Andersen, T. J., Foss, N. J., & Tveterås, S. (2012). Employee Sensing: A New Approach to Strategic Control. Paper presented at The 7th International Conference of the Iberoamerican Academy of Management. 2011 , Lima, Peru.