Abstract
Recent advances within the dynamic capabilities view emphasize the “sensing” of employees as an important part of the micro-foundations of dynamic capabilities: By putting in place organizational processes that mobilize and exploit information gathered by individual employees from their operating environment, firms can update insights about performance outcomes and improve strategic decision-making. We test empirically the extent to which firms can ascertain performance outcomes by drawing on employee knowledge. Our empirical setting is the Scandinavian hospitality sector with respondents among frontline service employees. Using a time series approach, we show that employee respondents (collectively) assess medium-term organizational performance better than management and the financial models available to them,
| Original language | English |
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| Publication date | 2012 |
| Number of pages | 41 |
| Publication status | Published - 2012 |
| Event | The 7th International Conference of the Iberoamerican Academy of Management. 2011 : Management in Iberoamerican Countries: Cultural Perspective - ESAN University, Lima, Peru Duration: 5 Dec 2011 → 7 Dec 2011 Conference number: 7 http://www.iamperu.org/ |
Conference
| Conference | The 7th International Conference of the Iberoamerican Academy of Management. 2011 |
|---|---|
| Number | 7 |
| Location | ESAN University |
| Country/Territory | Peru |
| City | Lima |
| Period | 05/12/2011 → 07/12/2011 |
| Internet address |
Keywords
- Dynamic capabilities
- Prediction
- Sensing
- Strategy making