Emotional reactions to complaint handling: A study of dissatisfied Danish consumers

Research output: Contribution to conferencePaperResearchpeer-review

Original languageEnglish
Publication date2008
Number of pages6
Publication statusPublished - 2008
EventThe 37th EMAC Annual Conference 2008 - University of Brighton, Brighton, United Kingdom
Duration: 27 May 200830 May 2008
Conference number: 37

Conference

ConferenceThe 37th EMAC Annual Conference 2008
Number37
LocationUniversity of Brighton
CountryUnited Kingdom
CityBrighton
Period27/05/200830/05/2008

Cite this

Bech Christensen, L., & Wilke, R. (2008). Emotional reactions to complaint handling: A study of dissatisfied Danish consumers. Paper presented at The 37th EMAC Annual Conference 2008, Brighton, United Kingdom.
Bech Christensen, Lars ; Wilke, Ricky. / Emotional reactions to complaint handling : A study of dissatisfied Danish consumers. Paper presented at The 37th EMAC Annual Conference 2008, Brighton, United Kingdom.6 p.
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title = "Emotional reactions to complaint handling: A study of dissatisfied Danish consumers",
author = "{Bech Christensen}, Lars and Ricky Wilke",
year = "2008",
language = "English",
note = "null ; Conference date: 27-05-2008 Through 30-05-2008",

}

Bech Christensen, L & Wilke, R 2008, 'Emotional reactions to complaint handling: A study of dissatisfied Danish consumers' Paper presented at, Brighton, United Kingdom, 27/05/2008 - 30/05/2008, .

Emotional reactions to complaint handling : A study of dissatisfied Danish consumers. / Bech Christensen, Lars; Wilke, Ricky.

2008. Paper presented at The 37th EMAC Annual Conference 2008, Brighton, United Kingdom.

Research output: Contribution to conferencePaperResearchpeer-review

TY - CONF

T1 - Emotional reactions to complaint handling

T2 - A study of dissatisfied Danish consumers

AU - Bech Christensen, Lars

AU - Wilke, Ricky

PY - 2008

Y1 - 2008

M3 - Paper

ER -

Bech Christensen L, Wilke R. Emotional reactions to complaint handling: A study of dissatisfied Danish consumers. 2008. Paper presented at The 37th EMAC Annual Conference 2008, Brighton, United Kingdom.