Emotional reactions to complaint handling: A study of dissatisfied Danish consumers

Lars Bech Christensen, Ricky Wilke

Research output: Contribution to conferencePaperResearchpeer-review

Original languageEnglish
Publication date2008
Number of pages6
Publication statusPublished - 2008
EventThe 37th EMAC Annual Conference 2008: Marketing Landscape: A Pause for Thoughts - University of Brighton, Brighton, United Kingdom
Duration: 27 May 200830 May 2008
Conference number: 37

Conference

ConferenceThe 37th EMAC Annual Conference 2008
Number37
LocationUniversity of Brighton
CountryUnited Kingdom
CityBrighton
Period27/05/200830/05/2008

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