Emerging and Temporary Connections in Quality Work: An Ethnographic Study of Quality Coordinator Work in two Danish Hospital Departments

The issue of quality and how to provide the best possible care for patients has always been a central concern in the health care sector. For the last decades, this concern has resulted in formulations of quality standards and clinical guidelines that define best practices for clinical work, as well as an increased use of methods and procedures to measure, assess and control quality. In this way, quality development includes certain expectations and requirements, not only to the practices of patient care but also to the practices of quality development. Accordingly, the organisation of quality development in health care has become a matter of concern in its own terms.