Electronic Government Practice in Action: An Evolution of Customer Relationship Management

Chee-Wee Tan; Shan Ling Pan; Jimmy C. Huang

Electronic Government Practice in Action: An Evolution of Customer Relationship Management

Chee-Wee Tan, Shan Ling Pan, Jimmy C. Huang

National University of Singapore

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Original language	English
Title of host publication	PACIS Proceedings of the 6th Pacific Asia Conference on Information Systems
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2002
Pages	273-287
Article number	23
Publication status	Published - 2002
Externally published	Yes
Event	The 6th Pacific Asia Conference on Information Systems. PACIS 2002 - Tokyo, Japan Duration: 2 Sept 2002 → 4 Sept 2002 Conference number: 6

Conference

Conference	The 6th Pacific Asia Conference on Information Systems. PACIS 2002
Number	6
Country/Territory	Japan
City	Tokyo
Period	02/09/2002 → 04/09/2002

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Cite this

@inproceedings{ea902508ab8e4d3fbc469809ab663715,

title = "Electronic Government Practice in Action: An Evolution of Customer Relationship Management",

author = "Chee-Wee Tan and {Ling Pan}, Shan and Huang, {Jimmy C.}",

year = "2002",

language = "English",

pages = "273--287",

booktitle = "PACIS Proceedings of the 6th Pacific Asia Conference on Information Systems",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "null ; Conference date: 02-09-2002 Through 04-09-2002",

}

Tan, C-W, Ling Pan, S & Huang, JC 2002, Electronic Government Practice in Action: An Evolution of Customer Relationship Management. in PACIS Proceedings of the 6th Pacific Asia Conference on Information Systems., 23, Association for Information Systems. AIS Electronic Library (AISeL), pp. 273-287, The 6th Pacific Asia Conference on Information Systems. PACIS 2002, Tokyo, Japan, 02/09/2002.

Electronic Government Practice in Action : An Evolution of Customer Relationship Management. / Tan, Chee-Wee; Ling Pan, Shan; Huang, Jimmy C.

PACIS Proceedings of the 6th Pacific Asia Conference on Information Systems. Association for Information Systems. AIS Electronic Library (AISeL), 2002. p. 273-287 23.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Electronic Government Practice in Action

AU - Tan, Chee-Wee

AU - Ling Pan, Shan

AU - Huang, Jimmy C.

N1 - Conference code: 6

PY - 2002

Y1 - 2002

M3 - Article in proceedings

SP - 273

EP - 287

BT - PACIS Proceedings of the 6th Pacific Asia Conference on Information Systems

PB - Association for Information Systems. AIS Electronic Library (AISeL)

Y2 - 2 September 2002 through 4 September 2002

ER -