Dynamic Boundaries of User Communities

Exploiting Synergies rather than Managing Dilemmas

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

A large body of literature indicates that innovation not only stems from a firm's internal investments but also relies on input from external sources. This is also reflected in an increasing interest in user innovation. In particular, users, who increasingly gather in communities, can offer valuable contributions. To create and capture value, firms must engage in some kind of collaboration with these user communities. However, at the interfaces between communities and firms, tensions arise because of undefined boundaries and a lack of clear roles. Current research within the user innovation literature characterises such tensions as dilemmas between competing demands that firms must balance to encourage and benefit from user contributions. This paper brings in a systems theory perspective to show that what is currently described as trade-offs that must be managed are in fact synergies that are mutually enabling and must be embraced to foster innovation. We develop a new boundary construct that explains how firms can attend to competing logics of power, identity, and competence simultaneously, thereby leveraging the innovation potential.
Original languageEnglish
JournalInternational Journal of Technology Management
Volume63
Issue number3/4
Pages (from-to)148-168
Number of pages21
ISSN0267-5730
DOIs
Publication statusPublished - 2013

Cite this

@article{23862991b6da4296bfb1c550926eb6e5,
title = "Dynamic Boundaries of User Communities: Exploiting Synergies rather than Managing Dilemmas",
abstract = "A large body of literature indicates that innovation not only stems from a firm's internal investments but also relies on input from external sources. This is also reflected in an increasing interest in user innovation. In particular, users, who increasingly gather in communities, can offer valuable contributions. To create and capture value, firms must engage in some kind of collaboration with these user communities. However, at the interfaces between communities and firms, tensions arise because of undefined boundaries and a lack of clear roles. Current research within the user innovation literature characterises such tensions as dilemmas between competing demands that firms must balance to encourage and benefit from user contributions. This paper brings in a systems theory perspective to show that what is currently described as trade-offs that must be managed are in fact synergies that are mutually enabling and must be embraced to foster innovation. We develop a new boundary construct that explains how firms can attend to competing logics of power, identity, and competence simultaneously, thereby leveraging the innovation potential.",
keywords = "User innovation , web-based communities, virtual communities, Online Communities, competence, Identity, Power, roles, synergies , User communities, Tensions, firm-community collaboration, dilemmas, Paradox, boundary management, systems theory",
author = "{Dragsdahl Lauritzen}, Ghita and S{\o}ren Salomo and {la Cour}, Anders",
year = "2013",
doi = "10.1504/IJTM.2013.056896",
language = "English",
volume = "63",
pages = "148--168",
journal = "International Journal of Technology Management",
issn = "0267-5730",
publisher = "Inderscience Publishers",
number = "3/4",

}

Dynamic Boundaries of User Communities : Exploiting Synergies rather than Managing Dilemmas. / Dragsdahl Lauritzen, Ghita; Salomo, Søren; la Cour, Anders.

In: International Journal of Technology Management, Vol. 63, No. 3/4, 2013, p. 148-168.

Research output: Contribution to journalJournal articleResearchpeer-review

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T2 - Exploiting Synergies rather than Managing Dilemmas

AU - Dragsdahl Lauritzen, Ghita

AU - Salomo, Søren

AU - la Cour, Anders

PY - 2013

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AB - A large body of literature indicates that innovation not only stems from a firm's internal investments but also relies on input from external sources. This is also reflected in an increasing interest in user innovation. In particular, users, who increasingly gather in communities, can offer valuable contributions. To create and capture value, firms must engage in some kind of collaboration with these user communities. However, at the interfaces between communities and firms, tensions arise because of undefined boundaries and a lack of clear roles. Current research within the user innovation literature characterises such tensions as dilemmas between competing demands that firms must balance to encourage and benefit from user contributions. This paper brings in a systems theory perspective to show that what is currently described as trade-offs that must be managed are in fact synergies that are mutually enabling and must be embraced to foster innovation. We develop a new boundary construct that explains how firms can attend to competing logics of power, identity, and competence simultaneously, thereby leveraging the innovation potential.

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KW - virtual communities

KW - Online Communities

KW - competence

KW - Identity

KW - Power

KW - roles

KW - synergies

KW - User communities

KW - Tensions

KW - firm-community collaboration

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