Dropping a Bomb or Providing a Gentle Loving Touch? Towards a Relation Artefact Theory of Pilot Implementation

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This position paper is about socio-technical interventions in pilot implementation contexts. It argues that human work interaction design provides massive push towards such interventions. It does so through theorizing the continuous relation-building between empirical work analysis and interaction design activities that creates new local solutions for the stakeholders involved. It raises the question of how hard of soft that this push should be. The discussion provides clarity as to what is implemented in the Relation Artefact theory of pilot implementation and gives examples that may help to judge how hard or soft the push should be.
Original languageEnglish
Title of host publicationSense, Feel, Design : INTERACT 2021 IFIP TC 13 Workshops. Bari, Italy, August 30 – September 3, 2021, Revised Selected Papers
EditorsCarmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Marta Larusdottir, Lucio Davide Spano, José Campos, Morten Hertzum, Tilo Mentler, José Abdelnour Nocera, Lara Piccolo, Stefan Sauer, Gerrit van der Veer
Number of pages11
Place of PublicationCham
Publication date2022
ISBN (Print)9783030983871
ISBN (Electronic)9783030983888
Publication statusPublished - 2022
EventThe 18th IFIP TC13 International Conference on Human–Computer Interaction. INTERACT 2021 - Villa Romanazzi Carducci, Bari, Italy
Duration: 30 Aug 20213 Sept 2021
Conference number: 18


ConferenceThe 18th IFIP TC13 International Conference on Human–Computer Interaction. INTERACT 2021
LocationVilla Romanazzi Carducci
Internet address
SeriesLecture Notes in Computer Science


  • Socio-technical user experiences
  • Organizational alignment
  • Digital work legacy
  • Interaction design interoperability
  • Human work interaction design

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