Digital Transformation: Role of Agility in Business Processes

Abayomi Baiyere, Tommi Tapanainen, Hannu Salmela

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsResearchpeer-review


The process of digital transformation entails changes in both the processes, practices, and routines of organizations. These flux of changes bring to question the conventional notion of documented business processes and highlights the importance of agility and flexibility in the configuration of organizational processes during digital transformation. Prior research provides a thorough view on the value of preplanned business processes as well as capabilities for identifying and capitalizing on new opportunities. However, these studies typically focus on organizations operating in regular business conditions, while studies examining these concepts in periods of digital transformation process are still relatively few. In this study, we focus on the digital transformation processes in a manufacturing technology company that seeks to expand its business to providing data based services for its customers. Our study draws from an empirical base of 60 interviews, supported with company documents, participation in strategy workshops, and several meetings for over 16 months. The paper describes changes that the company is implementing, both in its organizational structure, technology infrastructure, as well as in its business processes. Our observations highlight the difficulty of relaxing the control of business processes and technology infrastructures, required for flexibility, and creation of new processes. The paper advances four principles of agility during digital transformation - mindfulness, light touch routines and flexible infrastructure and ambidextrous organization.
Original languageEnglish
Title of host publicationAMCIS 2018 Proceedings
Number of pages1
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2018
ISBN (Electronic)9780996683166
Publication statusPublished - 2018
Event24rd Americas Conference on Information Systems. AMCIS 2018: Digital Disruption - New Orleans, LA, United States
Duration: 16 Aug 201818 Aug 2018


Conference24rd Americas Conference on Information Systems. AMCIS 2018
Country/TerritoryUnited States
CityNew Orleans, LA
Internet address


  • Digital transformation
  • Agility
  • Business process
  • Organizational change

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