Digital Tactics: Resolving Emerging Socio-technical Tensions in the Digital Workplace

Louise Harder Fischer, Kalina Stefanova Staykova

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Knowledge professionals are increasingly facing various tensions in their digital workplace brought by emerging lightweight IT and existent heavyweight IT and the processes and practices they support and enable. In this paper, we uncover five digital tactics, which knowledge professionals utilize daily to resolve these tensions when carrying out and ameliorating their productivity and well-being at work. While existent IS-research recognizes these socio-technical tensions as an IS-strategic phenomenon that managers resolve by deploying various strategic responses, we illuminate how digital tactics on individual, employee level is an equally important element in resolving these tensions and reaching strategic goals during digital transformation. Based on data from group interviews with 22 knowledge professionals, we abstracted five different digital tactics of improvisation, accountability, maneuvering, fostering a both/and culture and acceleration, that employees adopt to resolve tensions. Going forward, we suggest broadening our understanding of the socio-technical realm with the concept of digital tactics.
Original languageEnglish
Title of host publicationAMCIS 2021 Proceedings
EditorsYolande Chan, Maric Boudreau, Benoit Aubert, Guy Pare, Wynne Chin
Number of pages5
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2021
Article number1632
ISBN (Print)9781733632584
Publication statusPublished - 2021
Event27th Americas Conference on Information Systems. AMCIS 2021: Virtual Conference - Virtual
Duration: 9 Aug 202113 Aug 2021
Conference number: 27


Conference27th Americas Conference on Information Systems. AMCIS 2021
Internet address


  • Digital tactics
  • Socio-technical tensions
  • Digital practices
  • Digital workplace

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