Digital Peer-tutoring: Early Results from a Field Evaluation of a UX at Work Learning Format in SMEs

Torkil Clemmensen; Jacob Nørbjerg

doi:10.1007/978-3-030-46540-7_6

Digital Peer-tutoring: Early Results from a Field Evaluation of a UX at Work Learning Format in SMEs

Torkil Clemmensen^*, Jacob Nørbjerg

^*Corresponding author for this work

Department of Digitalization

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

Digital Peer-Tutoring is a new learning format that enables production workers in Small to Medium Sized Enterprises (SMEs) to co-design their interaction with assistive technologies such as collaborative robots. The video-based learning format is based on design thinking and helps shop floor workers create and document solutions to robot interaction problems, and share their how-to knowledge with their colleagues. Early field evaluation results indicated that workers benefit from the Digital Peer-tutoring learning format and produced how-to videos for their colleagues. Furthermore, the Digital Peer-tutoring learning format was also found useful by the company management and ownership as means of documentation and customer communication. Thus, the learning format can also support SMEs on their path to digitalization.

Original language	English
Title of host publication	Beyond Interactions : INTERACT 2019 IFIP TC 13 Workshops, Paphos, Cyprus, September 2–6, 2019, Revised Selected Papers
Editors	José Abdelnour Nocera, David Lamas, Antigoni Parmaxi, Marco Winckler, Fernando Loizides, Carmelo Ardito, Ganesh Bhutkar, Peter Dannenmann
Number of pages	7
Place of Publication	Cham
Publisher	Springer
Publication date	2020
Pages	52-58
ISBN (Print)	9783030465391
ISBN (Electronic)	9783030465407
DOIs	https://doi.org/10.1007/978-3-030-46540-7_6
Publication status	Published - 2020
Event	The 17th IFIP TC.13 International Conference on Human-Computer Interaction. INTERACT 2019 - Cyprus University of Technology, Paphos, Cyprus Duration: 2 Sept 2019 → 6 Sept 2019 Conference number: 17 https://interact2019.org/

Conference

Conference	The 17th IFIP TC.13 International Conference on Human-Computer Interaction. INTERACT 2019
Number	17
Location	Cyprus University of Technology
Country/Territory	Cyprus
City	Paphos
Period	02/09/2019 → 06/09/2019
Internet address	https://interact2019.org/

Series	Lecture Notes in Computer Science
Volume	11930
ISSN	0302-9743

Keywords

Collaborative robots
Assistive technologies
UX at work

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Clemmensen, T., & Nørbjerg, J. (2020). Digital Peer-tutoring: Early Results from a Field Evaluation of a UX at Work Learning Format in SMEs. In J. A. Nocera, D. Lamas, A. Parmaxi, M. Winckler, F. Loizides, C. Ardito, G. Bhutkar, & P. Dannenmann (Eds.), Beyond Interactions: INTERACT 2019 IFIP TC 13 Workshops, Paphos, Cyprus, September 2–6, 2019, Revised Selected Papers (pp. 52-58). Springer. Lecture Notes in Computer Science Vol. 11930 https://doi.org/10.1007/978-3-030-46540-7_6

Clemmensen, Torkil ; Nørbjerg, Jacob. / Digital Peer-tutoring : Early Results from a Field Evaluation of a UX at Work Learning Format in SMEs. Beyond Interactions: INTERACT 2019 IFIP TC 13 Workshops, Paphos, Cyprus, September 2–6, 2019, Revised Selected Papers. editor / José Abdelnour Nocera ; David Lamas ; Antigoni Parmaxi ; Marco Winckler ; Fernando Loizides ; Carmelo Ardito ; Ganesh Bhutkar ; Peter Dannenmann. Cham : Springer, 2020. pp. 52-58 (Lecture Notes in Computer Science, Vol. 11930).

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abstract = "Digital Peer-Tutoring is a new learning format that enables production workers in Small to Medium Sized Enterprises (SMEs) to co-design their interaction with assistive technologies such as collaborative robots. The video-based learning format is based on design thinking and helps shop floor workers create and document solutions to robot interaction problems, and share their how-to knowledge with their colleagues. Early field evaluation results indicated that workers benefit from the Digital Peer-tutoring learning format and produced how-to videos for their colleagues. Furthermore, the Digital Peer-tutoring learning format was also found useful by the company management and ownership as means of documentation and customer communication. Thus, the learning format can also support SMEs on their path to digitalization.",

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booktitle = "Beyond Interactions",

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note = "The 17th IFIP TC.13 International Conference on Human-Computer Interaction. INTERACT 2019 ; Conference date: 02-09-2019 Through 06-09-2019",

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Clemmensen, T & Nørbjerg, J 2020, Digital Peer-tutoring: Early Results from a Field Evaluation of a UX at Work Learning Format in SMEs. in JA Nocera, D Lamas, A Parmaxi, M Winckler, F Loizides, C Ardito, G Bhutkar & P Dannenmann (eds), Beyond Interactions: INTERACT 2019 IFIP TC 13 Workshops, Paphos, Cyprus, September 2–6, 2019, Revised Selected Papers. Springer, Cham, Lecture Notes in Computer Science, vol. 11930, pp. 52-58, The 17th IFIP TC.13 International Conference on Human-Computer Interaction. INTERACT 2019, Paphos, Cyprus, 02/09/2019. https://doi.org/10.1007/978-3-030-46540-7_6

Digital Peer-tutoring: Early Results from a Field Evaluation of a UX at Work Learning Format in SMEs. / Clemmensen, Torkil ; Nørbjerg, Jacob.
Beyond Interactions: INTERACT 2019 IFIP TC 13 Workshops, Paphos, Cyprus, September 2–6, 2019, Revised Selected Papers. ed. / José Abdelnour Nocera; David Lamas; Antigoni Parmaxi; Marco Winckler; Fernando Loizides; Carmelo Ardito; Ganesh Bhutkar; Peter Dannenmann. Cham: Springer, 2020. p. 52-58 (Lecture Notes in Computer Science, Vol. 11930).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Digital Peer-tutoring

T2 - The 17th IFIP TC.13 International Conference on Human-Computer Interaction. INTERACT 2019

AU - Clemmensen, Torkil

AU - Nørbjerg, Jacob

N1 - Conference code: 17

PY - 2020

Y1 - 2020

N2 - Digital Peer-Tutoring is a new learning format that enables production workers in Small to Medium Sized Enterprises (SMEs) to co-design their interaction with assistive technologies such as collaborative robots. The video-based learning format is based on design thinking and helps shop floor workers create and document solutions to robot interaction problems, and share their how-to knowledge with their colleagues. Early field evaluation results indicated that workers benefit from the Digital Peer-tutoring learning format and produced how-to videos for their colleagues. Furthermore, the Digital Peer-tutoring learning format was also found useful by the company management and ownership as means of documentation and customer communication. Thus, the learning format can also support SMEs on their path to digitalization.

AB - Digital Peer-Tutoring is a new learning format that enables production workers in Small to Medium Sized Enterprises (SMEs) to co-design their interaction with assistive technologies such as collaborative robots. The video-based learning format is based on design thinking and helps shop floor workers create and document solutions to robot interaction problems, and share their how-to knowledge with their colleagues. Early field evaluation results indicated that workers benefit from the Digital Peer-tutoring learning format and produced how-to videos for their colleagues. Furthermore, the Digital Peer-tutoring learning format was also found useful by the company management and ownership as means of documentation and customer communication. Thus, the learning format can also support SMEs on their path to digitalization.

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A2 - Bhutkar, Ganesh

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Clemmensen T , Nørbjerg J. Digital Peer-tutoring: Early Results from a Field Evaluation of a UX at Work Learning Format in SMEs. In Nocera JA, Lamas D, Parmaxi A, Winckler M, Loizides F, Ardito C, Bhutkar G, Dannenmann P, editors, Beyond Interactions: INTERACT 2019 IFIP TC 13 Workshops, Paphos, Cyprus, September 2–6, 2019, Revised Selected Papers. Cham: Springer. 2020. p. 52-58. (Lecture Notes in Computer Science, Vol. 11930). doi: 10.1007/978-3-030-46540-7_6