Digital Natives and Institutional Pluralism: Managing a Multi-Generational Workforce

Vivian Yawen Zhou, Barney Tan, Xiao Xiao, Chunmian Ge

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

The workforce of the future will be mainly composed of Digital Natives (DNs), but little is presently known about how DN employees should be managed. More specifically, in the existing literature, there is a dearth of knowledge on the tensions that can arise between DNs and traditionalists in multi-generational workforce, as well as a lack of actionable prescriptions for managing them, particularly from an institutional perspective. To address these gaps, we conducted a case study of Airparking, one of the most commercially successful carpark sharing platforms in China. Based on the preliminary data from this ongoing study, we constructed a model that identifies three types of tensions that can arise between DNs and traditionalists in the areas of system development, business trajectory, and work orientation. The corresponding ways of resolving these tensions, based on the mechanism of loose coupling, are also presented and discussed in this paper
The workforce of the future will be mainly composed of Digital Natives (DNs), but little is presently known about how DN employees should be managed. More specifically, in the existing literature, there is a dearth of knowledge on the tensions that can arise between DNs and traditionalists in multi-generational workforce, as well as a lack of actionable prescriptions for managing them, particularly from an institutional perspective. To address these gaps, we conducted a case study of Airparking, one of the most commercially successful carpark sharing platforms in China. Based on the preliminary data from this ongoing study, we constructed a model that identifies three types of tensions that can arise between DNs and traditionalists in the areas of system development, business trajectory, and work orientation. The corresponding ways of resolving these tensions, based on the mechanism of loose coupling, are also presented and discussed in this paper
LanguageEnglish
Title of host publicationProceedings of the 39th International Conference on Information Systems (ICIS)
Number of pages9
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Date2018
StatePublished - 2018
EventThe 39th International Conference on Information Systems. ICIS 2018: Bridging the Internet of People, Data, and Things - San Francisco, United States
Duration: 13 Dec 201816 Dec 2018
Conference number: 39
https://icis2018.aisconferences.org/

Conference

ConferenceThe 39th International Conference on Information Systems. ICIS 2018
Number39
CountryUnited States
CitySan Francisco
Period13/12/201816/12/2018
Internet address
SeriesProceedings of the International Conference on Information Systems
ISSN0000-0033

Keywords

  • Digital natives
  • Generational tensions
  • Institutional pluralism
  • Institutional logics
  • Loose coupling
  • Future of work
  • Digital workforce
  • Case study

Cite this

Zhou, V. Y., Tan, B., Xiao, X., & Ge, C. (2018). Digital Natives and Institutional Pluralism: Managing a Multi-Generational Workforce. In Proceedings of the 39th International Conference on Information Systems (ICIS) Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). Proceedings of the International Conference on Information Systems
Zhou, Vivian Yawen ; Tan, Barney ; Xiao, Xiao ; Ge, Chunmian . / Digital Natives and Institutional Pluralism : Managing a Multi-Generational Workforce. Proceedings of the 39th International Conference on Information Systems (ICIS). Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2018. (Proceedings of the International Conference on Information Systems).
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Zhou, VY, Tan, B, Xiao, X & Ge, C 2018, Digital Natives and Institutional Pluralism: Managing a Multi-Generational Workforce. in Proceedings of the 39th International Conference on Information Systems (ICIS). Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, San Francisco, United States, 13/12/2018.

Digital Natives and Institutional Pluralism : Managing a Multi-Generational Workforce. / Zhou, Vivian Yawen; Tan, Barney; Xiao, Xiao; Ge, Chunmian .

Proceedings of the 39th International Conference on Information Systems (ICIS). Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2018.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Zhou VY, Tan B, Xiao X, Ge C. Digital Natives and Institutional Pluralism: Managing a Multi-Generational Workforce. In Proceedings of the 39th International Conference on Information Systems (ICIS). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2018. (Proceedings of the International Conference on Information Systems).