Development of a Decision Support Model for Managing Supply Chain Design Problems in Global Service Supply Chains

Juri Reich*, Tina Wakolbinger, Aseem Kinra

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review


Most large service manufacturing companies outsource support as well as core activities to remain competitive in a globalized economy. Managers are faced with a complex decision problem as they must find a balance between maximizing the benefit from business process outsourcing while keeping risk as low possible. Many outsourcing initiatives failed in the past. Research suggests that one of the main reasons is poor decision making with an insufficient regard of all relevant factors, especially qualitative ones. We look at the problem from a supply chain design perspective and further develop the application of decision support methods originally developed with a focus on product manufacturing, to the manufacturing of services. We review existing approaches and develop our own conceptual decision framework.
Original languageEnglish
Title of host publicationDynamics in Logistics : Proceedings of the 7th International Conference LDIC 2020, Bremen, Germany
EditorsMichael Freitag, Hans-Dietrich Haasis, Herbert Kotzab, Jürgen Pannek
Number of pages10
Place of PublicationCham
Publication date16 Apr 2020
ISBN (Print)9783030447823
ISBN (Electronic)9783030447830
Publication statusPublished - 16 Apr 2020
Externally publishedYes
EventThe 7th International Conference on Dynamics in Logistics - Bremer Institut für Produktion und Logistik, Bremen, Germany
Duration: 12 Feb 202014 Feb 2020
Conference number: 7


ConferenceThe 7th International Conference on Dynamics in Logistics
LocationBremer Institut für Produktion und Logistik
Internet address
SeriesLecture Notes in Logistics

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