Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective

Xiangang Qin; Chee-Wee Tan; Effie Lai-Chong Law; Torkil Clemmensen; Hequn Qu; Diandi Chen

doi:10.1145/3202667.3202673

Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective

Xiangang Qin, Chee-Wee Tan, Effie Lai-Chong Law, Torkil Clemmensen, Hequn Qu, Diandi Chen

Department of Digitalization

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Context-aware mobile services have become prevalent in the last few years due to advances in embedded sensors, emerging context-aware middleware and broadening application domains. However, it remains unclear how well mobile phones deal with challenges accompanying wider socio-cultural contexts when novel context-aware applications are utilized. We report on an exploratory smallscale study that gathers data from logging mobile application usage and follow-up retrospective interviews with 32 users of Android-powered mobile phones in both Chinese and Danish cultural contexts. Results of our logging study reveal that there are commonalities and differences in smartphone usage patterns across both Chinese and Danish contexts. Specifically, we found mobile application usage to be context dependent in that socio-cultural context co-shapes the usage of smartphone in both countries. We discuss the implications of our findings for designing and implementing context-aware mobile services.

Original language	English
Title of host publication	Proceedings of Chinese CHI 2018 - 6th International Symposium of Chinese CHI, ChineseCHI 2018 : Proceedings of the Sixth International Symposium of Chinese CHI
Number of pages	10
Place of Publication	New York, NY
Publisher	Association for Computing Machinery
Publication date	2018
Pages	39-48
ISBN (Electronic)	9781450365086
DOIs	https://doi.org/10.1145/3202667.3202673
Publication status	Published - 2018
Event	The sixth International Symposium of Chinese CHI: Cross, Connect and Create - Montreal, Canada Duration: 21 Apr 2018 → 22 Apr 2018 Conference number: 6 http://chchi2018.icachi.org/

Conference

Conference	The sixth International Symposium of Chinese CHI
Number	6
Country/Territory	Canada
City	Montreal
Period	21/04/2018 → 22/04/2018
Internet address	http://chchi2018.icachi.org/

Series	ACM International Conference Proceeding Series

Keywords

Mobile context awareness
User experience
Cross-cultural

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Qin, X., Tan, C.-W., Law, E. L.-C., Clemmensen, T., Qu, H., & Chen, D. (2018). Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective. In Proceedings of Chinese CHI 2018 - 6th International Symposium of Chinese CHI, ChineseCHI 2018: Proceedings of the Sixth International Symposium of Chinese CHI (pp. 39-48). Association for Computing Machinery. https://doi.org/10.1145/3202667.3202673

Qin, Xiangang ; Tan, Chee-Wee ; Law, Effie Lai-Chong et al. / Deciphering the Role of Context in Shaping Mobile Phone Usage : Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective. Proceedings of Chinese CHI 2018 - 6th International Symposium of Chinese CHI, ChineseCHI 2018: Proceedings of the Sixth International Symposium of Chinese CHI. New York, NY : Association for Computing Machinery, 2018. pp. 39-48 (ACM International Conference Proceeding Series).

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title = "Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective",

abstract = "Context-aware mobile services have become prevalent in the last few years due to advances in embedded sensors, emerging context-aware middleware and broadening application domains. However, it remains unclear how well mobile phones deal with challenges accompanying wider socio-cultural contexts when novel context-aware applications are utilized. We report on an exploratory smallscale study that gathers data from logging mobile application usage and follow-up retrospective interviews with 32 users of Android-powered mobile phones in both Chinese and Danish cultural contexts. Results of our logging study reveal that there are commonalities and differences in smartphone usage patterns across both Chinese and Danish contexts. Specifically, we found mobile application usage to be context dependent in that socio-cultural context co-shapes the usage of smartphone in both countries. We discuss the implications of our findings for designing and implementing context-aware mobile services.",

keywords = "Mobile context awareness, User experience, Cross-cultural, Mobile context awareness, User experience, Cross-cultural",

author = "Xiangang Qin and Chee-Wee Tan and Law, {Effie Lai-Chong} and Torkil Clemmensen and Hequn Qu and Diandi Chen",

year = "2018",

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publisher = "Association for Computing Machinery",

pages = "39--48",

booktitle = "Proceedings of Chinese CHI 2018 - 6th International Symposium of Chinese CHI, ChineseCHI 2018",

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note = "The sixth International Symposium of Chinese CHI ; Conference date: 21-04-2018 Through 22-04-2018",

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Qin, X, Tan, C-W, Law, EL-C, Clemmensen, T, Qu, H & Chen, D 2018, Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective. in Proceedings of Chinese CHI 2018 - 6th International Symposium of Chinese CHI, ChineseCHI 2018: Proceedings of the Sixth International Symposium of Chinese CHI. Association for Computing Machinery, New York, NY, ACM International Conference Proceeding Series, pp. 39-48, The sixth International Symposium of Chinese CHI, Montreal, Canada, 21/04/2018. https://doi.org/10.1145/3202667.3202673

Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective. / Qin, Xiangang; Tan, Chee-Wee; Law, Effie Lai-Chong et al.
Proceedings of Chinese CHI 2018 - 6th International Symposium of Chinese CHI, ChineseCHI 2018: Proceedings of the Sixth International Symposium of Chinese CHI. New York, NY: Association for Computing Machinery, 2018. p. 39-48 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AB - Context-aware mobile services have become prevalent in the last few years due to advances in embedded sensors, emerging context-aware middleware and broadening application domains. However, it remains unclear how well mobile phones deal with challenges accompanying wider socio-cultural contexts when novel context-aware applications are utilized. We report on an exploratory smallscale study that gathers data from logging mobile application usage and follow-up retrospective interviews with 32 users of Android-powered mobile phones in both Chinese and Danish cultural contexts. Results of our logging study reveal that there are commonalities and differences in smartphone usage patterns across both Chinese and Danish contexts. Specifically, we found mobile application usage to be context dependent in that socio-cultural context co-shapes the usage of smartphone in both countries. We discuss the implications of our findings for designing and implementing context-aware mobile services.

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Qin X, Tan CW, Law ELC, Clemmensen T, Qu H, Chen D. Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective. In Proceedings of Chinese CHI 2018 - 6th International Symposium of Chinese CHI, ChineseCHI 2018: Proceedings of the Sixth International Symposium of Chinese CHI. New York, NY: Association for Computing Machinery. 2018. p. 39-48. (ACM International Conference Proceeding Series). doi: 10.1145/3202667.3202673