| Original language | Danish |
|---|---|
| Title of host publication | CRM 7.0 - AI, CX & Data : De ustyrlige kunder i en digital tidsalder |
| Place of Publication | Rungsted Kyst |
| Publisher | Efficiens |
| Publication date | 2024 |
| Pages | 153-176 |
| Chapter | 11 |
| ISBN (Print) | 9788799571482 |
| Publication status | Published - 2024 |
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