Customer value = shareholder value

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@article{2ab353c0c02511db9769000ea68e967b,

title = "Customer value = shareholder value",

keywords = "KUNDETILFREDSHED, SHAREHOLDER VALUE, dansk kundeindex",

author = "Lars Gr{\o}nholdt and Kai Kristensen and Anne Martensen",

note = "Opstilling: Led",

year = "1999",

language = "Dansk",

volume = "9",

pages = "160--165",

journal = "Ledelse i Dag",

issn = "0905-8966",

number = "2 (nr. 34)",

}