Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology

Kai Kristensen; Anne Martensen; Lars Grønholdt

doi:10.1080/09544120050135533

Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology

Kai Kristensen, Anne Martensen, Lars Grønholdt

Department of Marketing

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	Total Quality Management & Business Excellence
Volume	11
Issue number	7
Pages (from-to)	1007-1015
Number of pages	9
ISSN	1478-3363
DOIs	https://doi.org/10.1080/09544120050135533
Publication status	Published - 2000

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@article{40cd8cd0c02411db9769000ea68e967b,

title = "Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology",

keywords = "Kundetilfredshed, Kundeindekser, Postv{\ae}sen, Danmark, ECSI, European Customer Satisfaction Index, Post Danmark",

author = "Kai Kristensen and Anne Martensen and Lars Gr{\o}nholdt",

year = "2000",

doi = "10.1080/09544120050135533",

language = "English",

volume = "11",

pages = "1007--1015",

journal = "Total Quality Management & Business Excellence",

issn = "1478-3363",

publisher = "Routledge",

number = "7",

}

TY - JOUR

T1 - Customer satisfaction measurement at Post Denmark

T2 - results of application of the European Customer Satisfaction Index methodology

AU - Kristensen, Kai

AU - Martensen, Anne

AU - Grønholdt, Lars

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Kundeindekser

KW - Postvæsen

KW - Danmark

KW - ECSI

KW - European Customer Satisfaction Index

KW - Post Danmark

U2 - 10.1080/09544120050135533

DO - 10.1080/09544120050135533

M3 - Journal article

SN - 1478-3363

VL - 11

SP - 1007

EP - 1015

JO - Total Quality Management & Business Excellence

JF - Total Quality Management & Business Excellence

IS - 7

ER -