Customer satisfaction measurement at Post Danmark

Kai Kristensen; Anne Martensen; Lars Grønholdt

Customer satisfaction measurement at Post Danmark

Kai Kristensen, Anne Martensen, Lars Grønholdt

Department of Marketing

Research output: Contribution to conference › Paper › Research

Original language	English
Publication date	1999
Number of pages	11
Publication status	Published - 1999
Event	Workshop on Customer Satisfaction: Theory and Measurement, Maj 1999 - Wien, Austria Duration: 30 Jun 2010 → …

Conference

Conference	Workshop on Customer Satisfaction: Theory and Measurement, Maj 1999
Country/Territory	Austria
City	Wien
Period	30/06/2010 → …

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Persistent link

Cite this

@conference{a902f2e0c02411db9769000ea68e967b,

title = "Customer satisfaction measurement at Post Danmark",

keywords = "Postv{\ae}sen, Kundetilfredshed, Danmark, Kundeindekser, Post Danmark, European Customer Satisfaction Index",

author = "Kai Kristensen and Anne Martensen and Lars Gr{\o}nholdt",

note = "Opstilling: 658.901 kri L{\o}be nr.: 004508; Workshop on Customer Satisfaction: Theory and Measurement, Maj 1999 ; Conference date: 30-06-2010",

year = "1999",

language = "English",

}

TY - CONF

T1 - Customer satisfaction measurement at Post Danmark

AU - Kristensen, Kai

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Opstilling: 658.901 kri Løbe nr.: 004508

PY - 1999

Y1 - 1999

KW - Postvæsen

KW - Kundetilfredshed

KW - Danmark

KW - Kundeindekser

KW - Post Danmark

KW - European Customer Satisfaction Index

M3 - Paper

T2 - Workshop on Customer Satisfaction: Theory and Measurement, Maj 1999

Y2 - 30 June 2010

ER -