Customer satisfaction and loyality modelling: a comparison of regression and artificial neural networks

Research output: Contribution to conference › Paper › Research

Original language	English
Publication date	2002
Publication status	Published - 2002
Event	World Congress for Total Ouality Management - Verona, Italy Duration: 25 Jun 2002 → 27 Jun 2002 Conference number: 7

Conference	World Congress for Total Ouality Management
Number	7
Country/Territory	Italy
City	Verona
Period	25/06/2002 → 27/06/2002

Handle.net

@conference{f99b7ee0c02211db9769000ea68e967b,

title = "Customer satisfaction and loyality modelling: a comparison of regression and artificial neural networks",

keywords = "Kundetilfredshed, Neurale netv{\ae}rk, Kundeloyalitet, Modellering, Regressionsanalyser",

author = "Lars Gr{\o}nholdt and Anne Martensen",

note = "Sider: 111-117; World Congress for Total Ouality Management ; Conference date: 25-06-2002 Through 27-06-2002",

year = "2002",

language = "English",

}