Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking

Kai Kristensen; Lars Grønholdt; Anne Martensen

Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking

Kai Kristensen
, Lars Grønholdt
, Anne Martensen

Department of Marketing

Research output: Contribution to conference › Paper › Research

Original language	English
Publication date	2000
Publication status	Published - 2000
Event	European Quality Congress / European Organization for Quality (EOQ) - Budapest, Hungary Duration: 12 Jun 2000 → 16 Jun 2000 Conference number: 44

Conference

Conference	European Quality Congress / European Organization for Quality (EOQ)
Number	44
Country/Territory	Hungary
City	Budapest
Period	12/06/2000 → 16/06/2000

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Cite this

@conference{421ec4f0c02411db9769000ea68e967b,

title = "Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking",

keywords = "Kundetilfredshed, Kundeloyalitet, Danmark, Banker, Dansk Kundeindex, Kundeindekser, Internetbanker",

author = "Kai Kristensen and Lars Gr{\o}nholdt and Anne Martensen",

note = "Opstilling: 658.901 kri L{\o}be nr.: 0011466 Sider: 54-62; European Quality Congress / European Organization for Quality (EOQ) ; Conference date: 12-06-2000 Through 16-06-2000",

year = "2000",

language = "English",

}

TY - CONF

T1 - Customer satisfaction and customer loyalty in the Danish banking sector

T2 - European Quality Congress / European Organization for Quality (EOQ)

AU - Kristensen, Kai

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Conference code: 44

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Kundeloyalitet

KW - Danmark

KW - Banker

KW - Dansk Kundeindex

KW - Kundeindekser

KW - Internetbanker

M3 - Paper

Y2 - 12 June 2000 through 16 June 2000

ER -