Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking

Research output: Contribution to conferencePaperResearch

Original languageEnglish
Publication date2000
Publication statusPublished - 2000
EventEuropean Quality Congress / European Organization for Quality (EOQ) - Budapest, Hungary
Duration: 12 Jun 200016 Jun 2000
Conference number: 44

Conference

ConferenceEuropean Quality Congress / European Organization for Quality (EOQ)
Number44
CountryHungary
CityBudapest
Period12/06/200016/06/2000

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