Customer Satisfaction and Competencies: An Econometric Study of an Italian Bank

Paola Grittia, Nicolai Juul Foss

    Research output: Contribution to journalJournal articleResearchpeer-review

    Original languageEnglish
    JournalApplied Economics Letters
    Volume17
    Issue number18
    Pages (from-to)1811-1817
    ISSN1350-4851
    DOIs
    Publication statusPublished - 2010

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