Customer Satisfaction and Competencies

An Econometric Study of an Italian Bank

Paola Grittia, Nicolai Juul Foss

    Research output: Contribution to journalJournal articleResearchpeer-review

    Original languageEnglish
    JournalApplied Economics Letters
    Volume17
    Issue number18
    Pages (from-to)1811-1817
    ISSN1350-4851
    DOIs
    Publication statusPublished - 2010

    Cite this

    @article{edfeb5cdd679441d8481ca5eecb64886,
    title = "Customer Satisfaction and Competencies: An Econometric Study of an Italian Bank",
    author = "Paola Grittia and Foss, {Nicolai Juul}",
    year = "2010",
    doi = "10.1080/13504850903357335",
    language = "English",
    volume = "17",
    pages = "1811--1817",
    journal = "Applied Economics Letters",
    issn = "1350-4851",
    publisher = "Routledge",
    number = "18",

    }

    Customer Satisfaction and Competencies : An Econometric Study of an Italian Bank. / Grittia, Paola; Foss, Nicolai Juul.

    In: Applied Economics Letters, Vol. 17, No. 18, 2010, p. 1811-1817.

    Research output: Contribution to journalJournal articleResearchpeer-review

    TY - JOUR

    T1 - Customer Satisfaction and Competencies

    T2 - An Econometric Study of an Italian Bank

    AU - Grittia, Paola

    AU - Foss, Nicolai Juul

    PY - 2010

    Y1 - 2010

    U2 - 10.1080/13504850903357335

    DO - 10.1080/13504850903357335

    M3 - Journal article

    VL - 17

    SP - 1811

    EP - 1817

    JO - Applied Economics Letters

    JF - Applied Economics Letters

    SN - 1350-4851

    IS - 18

    ER -