Customer satisfaction and business performance

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

Original languageEnglish
Title of host publicationBusiness Performance measurement : theory and practice
EditorsAndrew Neely
Number of pages16
Place of PublicationCambridge
PublisherCambridge University Press
Publication date2002
Pages279-294
ISBN (Print)052180342X
Publication statusPublished - 2002

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