Customer satisfaction and business performance

Kai Kristensen, Anne Martensen, Lars Grønholdt

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research

Original language	English
Title of host publication	Business Performance measurement : theory and practice
Editors	Andrew Neely
Number of pages	16
Place of Publication	Cambridge
Publisher	Cambridge University Press
Publication date	2002
Pages	279-294
ISBN (Print)	052180342X
Publication status	Published - 2002

Handle.net

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AU - Grønholdt, Lars

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