Customer Relationship Management (CRM) in E-Government: A Relational Perspective

Shan-Ling Pan, Chee-Wee Tan, Eric T. K. Lim

Research output: Contribution to journal › Journal article › Research › peer-review

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@article{969c2e3652f44e9e8557f109be7d9229,

title = "Customer Relationship Management (CRM) in E-Government: A Relational Perspective",

author = "Shan-Ling Pan and Chee-Wee Tan and Lim, {Eric T. K.}",

year = "2006",

doi = "10.1016/j.dss.2004.12.001",

language = "English",

volume = "42",

pages = "237--250",

journal = "Decision Support Systems",

issn = "0167-9236",

publisher = "Elsevier",

number = "1",

}

TY - JOUR

T1 - Customer Relationship Management (CRM) in E-Government

T2 - A Relational Perspective

AU - Pan, Shan-Ling

AU - Tan, Chee-Wee

AU - Lim, Eric T. K.

PY - 2006

Y1 - 2006

U2 - 10.1016/j.dss.2004.12.001

DO - 10.1016/j.dss.2004.12.001

M3 - Journal article

SN - 0167-9236

VL - 42

SP - 237

EP - 250

JO - Decision Support Systems

JF - Decision Support Systems

IS - 1

ER -