Customer Relationship Management (CRM) in E-Government: A Relational Perspective

Shan-Ling Pan, Chee-Wee Tan, Eric T. K. Lim

Research output: Contribution to journalJournal articleResearchpeer-review

Original languageEnglish
JournalDecision Support Systems
Volume42
Issue number1
Pages (from-to)237-250
ISSN0167-9236
DOIs
Publication statusPublished - 2006
Externally publishedYes

Cite this

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title = "Customer Relationship Management (CRM) in E-Government: A Relational Perspective",
author = "Shan-Ling Pan and Chee-Wee Tan and Lim, {Eric T. K.}",
year = "2006",
doi = "10.1016/j.dss.2004.12.001",
language = "English",
volume = "42",
pages = "237--250",
journal = "Decision Support Systems",
issn = "0167-9236",
publisher = "Elsevier",
number = "1",

}

Customer Relationship Management (CRM) in E-Government : A Relational Perspective. / Pan, Shan-Ling; Tan, Chee-Wee; Lim, Eric T. K. .

In: Decision Support Systems, Vol. 42, No. 1, 2006, p. 237-250.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Customer Relationship Management (CRM) in E-Government

T2 - A Relational Perspective

AU - Pan, Shan-Ling

AU - Tan, Chee-Wee

AU - Lim, Eric T. K.

PY - 2006

Y1 - 2006

U2 - 10.1016/j.dss.2004.12.001

DO - 10.1016/j.dss.2004.12.001

M3 - Journal article

VL - 42

SP - 237

EP - 250

JO - Decision Support Systems

JF - Decision Support Systems

SN - 0167-9236

IS - 1

ER -