Customer Expectations

Research output: Chapter in Book/Report/Conference proceeding › Encyclopedia chapter › Research › peer-review

Original language	English
Title of host publication	The SAGE Encyclopedia of Quality and the Service Economy
Editors	Su Mi Dahlgaard-Park
Volume	1
Place of Publication	London
Publisher	SAGE Publications
Publication date	2015
Pages	111-114
ISBN (Print)	9781452256726
ISBN (Electronic)	9781483346366
Publication status	Published - 2015

Handle.net

@inbook{05fa42be1ec247d2902e53ca5ddab950,

title = "Customer Expectations",

author = "Lars Gr{\o}nholdt",

year = "2015",

language = "English",

isbn = "9781452256726",

volume = "1",

pages = "111--114",

editor = "Dahlgaard-Park, \{Su Mi\}",

booktitle = "The SAGE Encyclopedia of Quality and the Service Economy",

publisher = "SAGE Publications",

address = "United Kingdom",

}