CRM System Implementation

How Great Expectations in Sweden are Dashed in China

Linda Frygell, Sven Carlsson, Jonas Hedman

    Research output: Contribution to journalJournal articleResearchpeer-review

    Original languageEnglish
    JournalJournal of Information Technology Case and Application Research
    Volume13
    Issue number3
    Pages (from-to)7-20
    ISSN1522-8053
    Publication statusPublished - 2011

    Bibliographical note

    CBS Library does not have access to the material

    Cite this

    @article{80e5663c46454f5d9fac651659ce1ad9,
    title = "CRM System Implementation: How Great Expectations in Sweden are Dashed in China",
    author = "Linda Frygell and Sven Carlsson and Jonas Hedman",
    note = "CBS Library does not have access to the material",
    year = "2011",
    language = "English",
    volume = "13",
    pages = "7--20",
    journal = "Journal of Information Technology Case and Application Research",
    issn = "1522-8053",
    publisher = "Routledge",
    number = "3",

    }

    CRM System Implementation : How Great Expectations in Sweden are Dashed in China. / Frygell, Linda; Carlsson, Sven; Hedman, Jonas.

    In: Journal of Information Technology Case and Application Research, Vol. 13, No. 3, 2011, p. 7-20.

    Research output: Contribution to journalJournal articleResearchpeer-review

    TY - JOUR

    T1 - CRM System Implementation

    T2 - How Great Expectations in Sweden are Dashed in China

    AU - Frygell, Linda

    AU - Carlsson, Sven

    AU - Hedman, Jonas

    N1 - CBS Library does not have access to the material

    PY - 2011

    Y1 - 2011

    M3 - Journal article

    VL - 13

    SP - 7

    EP - 20

    JO - Journal of Information Technology Case and Application Research

    JF - Journal of Information Technology Case and Application Research

    SN - 1522-8053

    IS - 3

    ER -