Continued Use of IT: An Emotional Choice

Mari-Klara Stein, Sue Newell, Erica L. Wagner, Robert D. Galliers

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users’ choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns.
Original languageEnglish
Title of host publicationProceedings of the International Conference on Information Systems, ICIS 2012
Editors F. George Joey
Number of pages19
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2012
ChapterPaper 1078
ISBN (Electronic)9780615718439
Publication statusPublished - 2012
Externally publishedYes
EventThe 33rd International Conference on Information Systems. ICIS 2012 : Digital Innovation in the Service Economy - Orlando, Florida, United States
Duration: 16 Dec 201219 Dec 2012


ConferenceThe 33rd International Conference on Information Systems. ICIS 2012
Country/TerritoryUnited States
CityOrlando, Florida
OtherICIS is the major annual meeting of the Association for Information Systems (AIS).
Internet address
SeriesProceedings of the International Conference on Information Systems

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