Continued Use of IT: An Emotional Choice

Mari-Klara Stein, Sue Newell, Erica L. Wagner, Robert D. Galliers

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users’ choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns.
Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users’ choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns.
LanguageEnglish
Title of host publicationProceedings of the International Conference on Information Systems, ICIS 2012
Editors F. George Joey
Number of pages19
Volume1
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Date2012
Pages222-240
ChapterPaper 1078
ISBN (Electronic)9780615718439
StatePublished - 2012
Externally publishedYes
EventThe 33rd International Conference on Information Systems. ICIS 2012 : Digital Innovation in the Service Economy - Orlando, Florida, United States
Duration: 16 Dec 201219 Dec 2012
http://icis2012.aisnet.org/

Conference

ConferenceThe 33rd International Conference on Information Systems. ICIS 2012
CountryUnited States
CityOrlando, Florida
Period16/12/201219/12/2012
OtherICIS is the major annual meeting of the Association for Information Systems (AIS).
Internet address
SeriesProceedings of the International Conference on Information Systems
Volume2012
ISSN0000-0033

Keywords

    Cite this

    Stein, M-K., Newell, S., Wagner, E. L., & Galliers, R. D. (2012). Continued Use of IT: An Emotional Choice. In . F. G. Joey (Ed.), Proceedings of the International Conference on Information Systems, ICIS 2012 (Vol. 1, pp. 222-240). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). Proceedings of the International Conference on Information Systems, Vol.. 2012
    Stein, Mari-Klara ; Newell, Sue ; Wagner, Erica L. ; Galliers, Robert D. . / Continued Use of IT : An Emotional Choice. Proceedings of the International Conference on Information Systems, ICIS 2012. editor / F. George Joey. Vol. 1 Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2012. pp. 222-240 (Proceedings of the International Conference on Information Systems, ???volume??? 2012).
    @inproceedings{154c33f665664ef6931d0f8013cab1a0,
    title = "Continued Use of IT: An Emotional Choice",
    abstract = "Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users’ choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns.",
    keywords = "Emotions, Continued use of IT, Longitudinal field study",
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    Stein, M-K, Newell, S, Wagner, EL & Galliers, RD 2012, Continued Use of IT: An Emotional Choice. in FG Joey (ed.), Proceedings of the International Conference on Information Systems, ICIS 2012. vol. 1, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, vol. 2012, pp. 222-240, Orlando, Florida, United States, 16/12/2012.

    Continued Use of IT : An Emotional Choice. / Stein, Mari-Klara; Newell, Sue ; Wagner, Erica L. ; Galliers, Robert D. .

    Proceedings of the International Conference on Information Systems, ICIS 2012. ed. / F. George Joey. Vol. 1 Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2012. p. 222-240.

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    AB - Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users’ choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns.

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    Stein M-K, Newell S, Wagner EL, Galliers RD. Continued Use of IT: An Emotional Choice. In Joey FG, editor, Proceedings of the International Conference on Information Systems, ICIS 2012. Vol. 1. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2012. p. 222-240. (Proceedings of the International Conference on Information Systems, Vol. 2012).