Continued Use of IT: An Emotional Choice

Mari-Klara Stein; Sue  Newell; Erica L.  Wagner; Robert D.  Galliers

Continued Use of IT: An Emotional Choice

Mari-Klara Stein, Sue Newell, Erica L. Wagner, Robert D. Galliers

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users’ choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns.

Original language	English
Title of host publication	Proceedings of the International Conference on Information Systems, ICIS 2012
Editors	F. George Joey
Number of pages	19
Volume	1
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2012
Pages	222-240
Chapter	Paper 1078
ISBN (Electronic)	9780615718439
Publication status	Published - 2012
Externally published	Yes
Event	The 33rd International Conference on Information Systems. ICIS 2012 : Digital Innovation in the Service Economy - Orlando, Florida, United States Duration: 16 Dec 2012 → 19 Dec 2012 http://icis2012.aisnet.org/

Conference

Conference	The 33rd International Conference on Information Systems. ICIS 2012
Country/Territory	United States
City	Orlando, Florida
Period	16/12/2012 → 19/12/2012
Other	ICIS is the major annual meeting of the Association for Information Systems (AIS).
Internet address	http://icis2012.aisnet.org/

Series	Proceedings of the International Conference on Information Systems
Volume	2012
ISSN	0000-0033

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Stein, M.-K., Newell, S., Wagner, E. L., & Galliers, R. D. (2012). Continued Use of IT: An Emotional Choice. In F. G. Joey (Ed.), Proceedings of the International Conference on Information Systems, ICIS 2012 (Vol. 1, pp. 222-240). Association for Information Systems. AIS Electronic Library (AISeL). http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1078&context=icis2012

Stein, Mari-Klara ; Newell, Sue ; Wagner, Erica L. et al. / Continued Use of IT : An Emotional Choice. Proceedings of the International Conference on Information Systems, ICIS 2012. editor / F. George Joey. Vol. 1 Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2012. pp. 222-240 (Proceedings of the International Conference on Information Systems, Vol. 2012).

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title = "Continued Use of IT: An Emotional Choice",

abstract = "Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users{\textquoteright} choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns. ",

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booktitle = "Proceedings of the International Conference on Information Systems, ICIS 2012",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "The 33rd International Conference on Information Systems. ICIS 2012 ; Conference date: 16-12-2012 Through 19-12-2012",

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Stein, M-K, Newell, S, Wagner, EL & Galliers, RD 2012, Continued Use of IT: An Emotional Choice. in FG Joey (ed.), Proceedings of the International Conference on Information Systems, ICIS 2012. vol. 1, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, vol. 2012, pp. 222-240, The 33rd International Conference on Information Systems. ICIS 2012 , Orlando, Florida, United States, 16/12/2012. <http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1078&context=icis2012>

Continued Use of IT: An Emotional Choice. / Stein, Mari-Klara; Newell, Sue ; Wagner, Erica L. et al.
Proceedings of the International Conference on Information Systems, ICIS 2012. ed. / F. George Joey. Vol. 1 Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2012. p. 222-240 (Proceedings of the International Conference on Information Systems, Vol. 2012).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Stein MK, Newell S, Wagner EL, Galliers RD. Continued Use of IT: An Emotional Choice. In Joey FG, editor, Proceedings of the International Conference on Information Systems, ICIS 2012. Vol. 1. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2012. p. 222-240. (Proceedings of the International Conference on Information Systems, Vol. 2012).