Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Torben Hansen; Ricky Wilke

Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Torben Hansen
, Ricky Wilke

Department of Marketing

Research output: Contribution to conference › Paper › Research › peer-review

Original language	English
Publication date	2005
Number of pages	15
Publication status	Published - 2005
Event	The 3rd International Conference on Business, Economics, Management and Marketing - Athens, Greece Duration: 16 Jun 2005 → 18 Jun 2005 Conference number: 3

Conference

Conference	The 3rd International Conference on Business, Economics, Management and Marketing
Number	3
Country/Territory	Greece
City	Athens
Period	16/06/2005 → 18/06/2005

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Cite this

@conference{725538f0dd0e11db84f6000ea68e967b,

title = "Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results",

keywords = "Kundeklager, Ledelse, Norden",

author = "Torben Hansen and Ricky Wilke",

note = "Opstilling: 658.901 han L{\o}be nr.: 053930 Sider: 15; The 3rd International Conference on Business, Economics, Management and Marketing ; Conference date: 16-06-2005 Through 18-06-2005",

year = "2005",

language = "English",

}