Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Research output: Contribution to conferencePaperResearchpeer-review

Original languageEnglish
Publication date2005
Number of pages15
Publication statusPublished - 2005
EventThe 3rd International Conference on Business, Economics, Management and Marketing - Athens, Greece
Duration: 16 Jun 200518 Jun 2005
Conference number: 3

Conference

ConferenceThe 3rd International Conference on Business, Economics, Management and Marketing
Number3
CountryGreece
CityAthens
Period16/06/200518/06/2005

Cite this

Hansen, T., & Wilke, R. (2005). Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. Paper presented at The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Greece.
Hansen, Torben ; Wilke, Ricky. / Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. Paper presented at The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Greece.15 p.
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title = "Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results",
keywords = "Kundeklager, Ledelse, Norden",
author = "Torben Hansen and Ricky Wilke",
note = "Opstilling: 658.901 han L{\o}be nr.: 053930 Sider: 15; null ; Conference date: 16-06-2005 Through 18-06-2005",
year = "2005",
language = "English",

}

Hansen, T & Wilke, R 2005, 'Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results' Paper presented at, Athens, Greece, 16/06/2005 - 18/06/2005, .

Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. / Hansen, Torben; Wilke, Ricky.

2005. Paper presented at The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Greece.

Research output: Contribution to conferencePaperResearchpeer-review

TY - CONF

T1 - Complaint Management in Nordic Countries

T2 - A Conceptual Framework and Empirical Results

AU - Hansen, Torben

AU - Wilke, Ricky

N1 - Opstilling: 658.901 han Løbe nr.: 053930 Sider: 15

PY - 2005

Y1 - 2005

KW - Kundeklager

KW - Ledelse

KW - Norden

M3 - Paper

ER -

Hansen T, Wilke R. Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. 2005. Paper presented at The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Greece.