Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

Original languageEnglish
Title of host publicationFrom small firms to multinationals
EditorsIoannis-Dionysio Salavrakos
Place of PublicationGreece
PublisherAthens Institute for Education and Research
Publication date2006
Pages375-392
Publication statusPublished - 2006

Cite this

Hansen, T., & Wilke, R. (2006). Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. In I-D. Salavrakos (Ed.), From small firms to multinationals (pp. 375-392). Greece: Athens Institute for Education and Research.
Hansen, Torben ; Wilke, Ricky. / Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. From small firms to multinationals. editor / Ioannis-Dionysio Salavrakos. Greece : Athens Institute for Education and Research, 2006. pp. 375-392
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title = "Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results",
keywords = "Danmark, Norden, Kundeservice, Kundeklager",
author = "Torben Hansen and Ricky Wilke",
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pages = "375--392",
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Hansen, T & Wilke, R 2006, Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. in I-D Salavrakos (ed.), From small firms to multinationals. Athens Institute for Education and Research, Greece, pp. 375-392.

Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. / Hansen, Torben; Wilke, Ricky.

From small firms to multinationals. ed. / Ioannis-Dionysio Salavrakos. Greece : Athens Institute for Education and Research, 2006. p. 375-392.

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

TY - CHAP

T1 - Complaint Management in Nordic Countries

T2 - A Conceptual Framework and Empirical Results

AU - Hansen, Torben

AU - Wilke, Ricky

N1 - Opstilling: 658.003 fro Løbe nr.: 062009

PY - 2006

Y1 - 2006

KW - Danmark

KW - Norden

KW - Kundeservice

KW - Kundeklager

M3 - Book chapter

SP - 375

EP - 392

BT - From small firms to multinationals

A2 - Salavrakos, Ioannis-Dionysio

PB - Athens Institute for Education and Research

CY - Greece

ER -

Hansen T, Wilke R. Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. In Salavrakos I-D, editor, From small firms to multinationals. Greece: Athens Institute for Education and Research. 2006. p. 375-392