Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research

Original language	English
Title of host publication	From small firms to multinationals
Editors	Ioannis-Dionysio Salavrakos
Place of Publication	Greece
Publisher	Athens Institute for Education and Research
Publication date	2006
Pages	375-392
Publication status	Published - 2006

Handle.net

@inbook{f47105c0f8ad11db9160000ea68e967b,

title = "Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results",

keywords = "Danmark, Norden, Kundeservice, Kundeklager",

author = "Torben Hansen and Ricky Wilke",

note = "Opstilling: 658.003 fro L{\o}be nr.: 062009",

year = "2006",

language = "English",

pages = "375--392",

editor = "Ioannis-Dionysio Salavrakos",

booktitle = "From small firms to multinationals",

publisher = "Athens Institute for Education and Research",

address = "Greece",

}

TY - CHAP

T1 - Complaint Management in Nordic Countries

T2 - A Conceptual Framework and Empirical Results

AU - Hansen, Torben

AU - Wilke, Ricky

N1 - Opstilling: 658.003 fro Løbe nr.: 062009

PY - 2006

Y1 - 2006

KW - Danmark

KW - Norden

KW - Kundeservice

KW - Kundeklager

M3 - Book chapter

SP - 375

EP - 392

BT - From small firms to multinationals

A2 - Salavrakos, Ioannis-Dionysio

PB - Athens Institute for Education and Research

CY - Greece

ER -