Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

Original languageEnglish
Title of host publicationFrom small firms to multinationals
EditorsIoannis-Dionysio Salavrakos
Place of PublicationGreece
PublisherAthens Institute for Education and Research
Publication date2006
Pages375-392
Publication statusPublished - 2006

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