Collective Engagement in Organizational Settings

Michael Kleinaltenkamp, Ingo Karpen, Carolin Plewa, Elina Jaakkola, Jodie Conduit

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Customer engagement has emerged as a central concept in marketing. Despite impressive scholarly citations and managerial relevance, the consideration of customer engagement and emotional connections in business marketing has been scant. Indeed, researchers have focused on individual- level engagement, conceptually inadequate for the multi-actor nature of business-to-business settings. To advance this limited theoretical perspective, the paper contributes a systematic, coherent conceptualization of collective engagement and advances the theoretical domains of customer and actor engagement in particular and business-to-business research in general, while also suggesting a detailed research agenda.
Original languageEnglish
Title of host publicationProceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018 : Connect. Engage. Transform
EditorsJodie Conduit, Carolin Plewa, Dean Wilkie
Number of pages4
Place of PublicationAdelaide
PublisherUniversity of Adelaide
Publication date2018
Pages46-49
ISBN (Print)9781877040658
Publication statusPublished - 2018
EventThe Australian & New Zealand Marketing Academy Conference. ANZMAC 2018: Connect. Engage. Transform - Adelaide, Australia
Duration: 3 Dec 20185 Dec 2018
Conference number: 20
https://anzmac2018.com/

Conference

ConferenceThe Australian & New Zealand Marketing Academy Conference. ANZMAC 2018
Number20
CountryAustralia
CityAdelaide
Period03/12/201805/12/2018
Internet address

Bibliographical note

CBS Library does not have access to the material

Keywords

  • Actor engagement
  • Collective engagement
  • Customer engagement

Cite this

Kleinaltenkamp, M., Karpen, I., Plewa, C., Jaakkola, E., & Conduit, J. (2018). Collective Engagement in Organizational Settings. In J. Conduit, C. Plewa, & D. Wilkie (Eds.), Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018: Connect. Engage. Transform (pp. 46-49). Adelaide: University of Adelaide.
Kleinaltenkamp, Michael ; Karpen, Ingo ; Plewa, Carolin ; Jaakkola, Elina ; Conduit, Jodie. / Collective Engagement in Organizational Settings. Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018: Connect. Engage. Transform. editor / Jodie Conduit ; Carolin Plewa ; Dean Wilkie. Adelaide : University of Adelaide, 2018. pp. 46-49
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Kleinaltenkamp, M, Karpen, I, Plewa, C, Jaakkola, E & Conduit, J 2018, Collective Engagement in Organizational Settings. in J Conduit, C Plewa & D Wilkie (eds), Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018: Connect. Engage. Transform. University of Adelaide, Adelaide, pp. 46-49, Adelaide, Australia, 03/12/2018.

Collective Engagement in Organizational Settings. / Kleinaltenkamp, Michael; Karpen, Ingo; Plewa, Carolin; Jaakkola, Elina; Conduit, Jodie.

Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018: Connect. Engage. Transform. ed. / Jodie Conduit; Carolin Plewa; Dean Wilkie. Adelaide : University of Adelaide, 2018. p. 46-49.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

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AU - Kleinaltenkamp, Michael

AU - Karpen, Ingo

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N1 - CBS Library does not have access to the material

PY - 2018

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N2 - Customer engagement has emerged as a central concept in marketing. Despite impressive scholarly citations and managerial relevance, the consideration of customer engagement and emotional connections in business marketing has been scant. Indeed, researchers have focused on individual- level engagement, conceptually inadequate for the multi-actor nature of business-to-business settings. To advance this limited theoretical perspective, the paper contributes a systematic, coherent conceptualization of collective engagement and advances the theoretical domains of customer and actor engagement in particular and business-to-business research in general, while also suggesting a detailed research agenda.

AB - Customer engagement has emerged as a central concept in marketing. Despite impressive scholarly citations and managerial relevance, the consideration of customer engagement and emotional connections in business marketing has been scant. Indeed, researchers have focused on individual- level engagement, conceptually inadequate for the multi-actor nature of business-to-business settings. To advance this limited theoretical perspective, the paper contributes a systematic, coherent conceptualization of collective engagement and advances the theoretical domains of customer and actor engagement in particular and business-to-business research in general, while also suggesting a detailed research agenda.

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KW - Customer engagement

KW - Actor engagement

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BT - Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018

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Kleinaltenkamp M, Karpen I, Plewa C, Jaakkola E, Conduit J. Collective Engagement in Organizational Settings. In Conduit J, Plewa C, Wilkie D, editors, Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018: Connect. Engage. Transform. Adelaide: University of Adelaide. 2018. p. 46-49