Co-designing Workshop as Pilot Implementation for Complex Workplaces

Parisa Saadati, José Abdelnour-Nocera, Torkil Clemmensen

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Here we present a case study to explore the implications of the codesign of future autonomous technologies for user experience (UX) and engagement. Given the high demand for automation in daily life and workplaces, there is a need to assess the value of co-design with the end-users to evaluate users’ experiences and engagements and employee’s social sustainability in multiple contexts such as work, health, entertainment, and learning. The term automation in this paper also covers some of what has been called AI or more sophisticated automation. This case is driven by a member of the innovation department of the airport and UX researchers. Our main objective was to employ participatory design and work domain analysis (WDA) as part of a framework to co-design and plan trials, i.e. pilots, for a future automated systems for smart work in airport terminal operations. Over two weeks in two workshops in a London-based airport, we run code-designed workshops to help the decision-makers understand
workplace needs and employee welfare while selecting future automated systems.
Original languageEnglish
Title of host publicationProceedings of the Pilot4HWID Workshop on Pilot Implementation for Testing Human-Work Interaction Designs
EditorsMorten Hertzum, Torkil Clemmensen, Barbara Rita Barricelli, Pedro F. Campos, Frederica Gonçalves, José Abdelnour Nocera, Ganesh Bhutkar, Arminda Guerra Lopes
Number of pages7
Place of PublicationBrescia
PublisherUniversità degli Studi di Brescia
Publication date2021
Publication statusPublished - 2021
EventPilot4HWID Workshop on Pilot Implementation for Testing Human-Work Interaction Designs: In Conjunction with INTERACT2021 - Bari, Italy
Duration: 31 Aug 202131 Aug 2021


WorkshopPilot4HWID Workshop on Pilot Implementation for Testing Human-Work Interaction Designs
Internet address


  • HCI
  • Participatory design
  • Automation
  • Personas
  • Interaction design
  • Abstraction hierarchy
  • Trials
  • Pilot implementation

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