Co-design Workshops as a Step Towards Pilot Implementation for Complex Workplaces: A Case Study of London-Based Airport Future Workplace

Parisa Saadati*, José Abdelnour-Nocera, Torkil Clemmensen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

This study has investigated how a complex multi-level organisation like a London-based airport can benefit from participatory design workshops using ecological interface design tools (i.e., Abstraction Hierarchy) for selecting or designing better future systems. Many complex organisations are using trials (pilot in our context) for selecting future autonomous technologies. This case is driven by a member of the innovation department of the airport and UX researchers. Our main objective was to employ participatory design and work domain analysis (WDA) as part of a framework to co-design and plan trials for future automated systems for smart work in airport terminal operations. The term automation in this paper also covers some of the so-called AI or more sophisticated automation. Over two weeks in two workshops in a London-based airport, we ran co-design workshops to help the decision-makers understand workplace needs and employee welfare while selecting future automated systems. We also explored potential issues in the work domain that the traditional user-centred design (UCD) methods could not systematically assess (e.g., information exchange or contextual effects). We conclude that WDA as part of co-design workshops prior to selecting the trials could be considered part of the pilot implementation for selection and design systems in complex workplaces, but it has complications.
Original languageEnglish
Title of host publicationSense, Feel, Design : INTERACT 2021 IFIP TC 13 Workshops Bari, Italy, August 30 – September 3, 2021 Revised Selected Papers
EditorsCarmelo Ardito , Rosa Lanzilotti , Alessio Malizia , Marta Larusdottir, Lucio Davide Spano, José Campos, Morten Hertzum, Tilo Mentler, José Abdelnour Nocera, Lara Piccolo, Stefan Sauer
Number of pages8
Place of PublicationCham
PublisherSpringer
Publication date2022
Pages421-428
ISBN (Print)9783030983871
ISBN (Electronic)9783030983888
DOIs
Publication statusPublished - 2022
EventThe 18th IFIP TC13 International Conference on Human–Computer Interaction. INTERACT 2021 - Villa Romanazzi Carducci, Bari, Italy
Duration: 30 Aug 20213 Sep 2021
Conference number: 18
https://www.interact2021.org/

Conference

ConferenceThe 18th IFIP TC13 International Conference on Human–Computer Interaction. INTERACT 2021
Number18
LocationVilla Romanazzi Carducci
Country/TerritoryItaly
CityBari
Period30/08/202103/09/2021
Internet address
SeriesLecture Notes in Computer Science
Volume13198
ISSN0302-9743

Keywords

  • HCI
  • Participatory design
  • Automation
  • Personas
  • Interaction design
  • Abstraction hierarchy
  • Trials
  • Pilot implementation

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