Closing the IT Development-operations Gap: The DevOps Knowledge Sharing Framework

Pia Arentoft Nielsen, Till J. Winkler, Jacob Nørbjerg

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Although DevOps has been heralded as a novel paradigm to overcome the traditional boundaries between IT Development (Dev) and IT Operations (Ops) teams, many IT organizations lack guidance on how to implement this paradigm in practice. This design research provides a framework that can aid organizations assess not only their status in fulfilling recommended DevOps principles, practices and tool use―given the central role of knowledge sharing in software delivery, our framework also includes required knowledge conversion between Dev and Ops teams by building on the dimensions of the widely recognized SECI model [1]. We evaluated the proposed DevOps knowledge-sharing framework (DOKS) in the context of a small IT service firm and a large financial services company. Our findings provide that the DOKS framework can help organisations by sensitizing the two teams’ awareness for crucial DevOps elements. Moreover, we discuss how DevOps implementation approaches may differ between smaller and larger IT organizations.
Original languageEnglish
Title of host publicationJoint Proceedings of the BIR 2017 pre-BIR Forum, Workshops and Doctoral Consortium
EditorsBjörn Johansson
Number of pages15
Place of PublicationAachen
Publication date2017
Publication statusPublished - 2017
Event16th International Conference on Perspectives in Business Informatics Research. BIR 2017 - Aalborg University, Copenhagen, Denmark
Duration: 28 Aug 201730 Aug 2017
Conference number: 16


Conference16th International Conference on Perspectives in Business Informatics Research. BIR 2017
LocationAalborg University
Internet address
SeriesCEUR Workshop Proceedings


  • DevOps
  • Software engineering
  • Agile methodologies
  • Knowledge sharing
  • Design research
  • Paired case evaluation

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