Characterizing Government Social Media Research: Towards a Grounded Overview Model

Rony Medaglia, Lei Zheng

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    As research on government social media continues to grow in quantity and scope, this area calls for mapping and systematization, in order to stimulate better-informed studies in the future. This paper draws on a comprehensive review of government social media literature in the e-government and Information Systems (IS) fields to identify research foci and gaps. We propose a research-grounded model that identifies the foci on context, user characteristics, user behaviour, design, management, and effects, and highlight the investigated relationships among them. Based on this analysis, we identify a four-point research agenda for future government social media research.
    Original languageEnglish
    Title of host publicationProceedings of the 49th Hawaii International Conference on System Sciences (HICSS 2016)
    EditorsRalph H. Sprague, Tung X. Bui
    Number of pages9
    Place of PublicationLos Alamitos, CA
    Publication date2016
    Article number7427558
    ISBN (Print)9781479983896
    ISBN (Electronic)9780769556703
    Publication statusPublished - 2016
    EventThe 49th Hawaii International Conference on System Sciences. HICSS 2016 - Kauai, Hawaii, United States
    Duration: 5 Jan 20168 Jan 2016
    Conference number: 49


    ConferenceThe 49th Hawaii International Conference on System Sciences. HICSS 2016
    CountryUnited States
    CityKauai, Hawaii
    Internet address
    SeriesProceedings of the Annual Hawaii International Conference on System Sciences

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